Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional critical and financial outcomes.

For more information, explore our solutions at therapybrands.com.

Job Description

Manage a team of RCM Leads and/or Account Managers and hold responsibility for efficient, professional, and best-in-class RCM performance and revenue attainment for an assigned RCM brand.

PRIMARY RESPONSIBILITIES OF THIS POSITION

Manage a team of Team Leads and/or Account Managers within an assigned brand
Stay abreast of relevant legislative and payer updates
Gather data and prepare regular reports on KPIs, RCM metrics, and staff productivity for RCM leadership
Investigate, remediate, and de-escalate claims related customer issues, as needed
Develop and maintain brand-specific training programs for RCM activities, and perform training, QA, and coaching with account managers and team leads
Interview, hire, and train RCM staff
Implement improvement and remediation efforts for a brand’s RCM profit and performance targets
Audit and monitor team performance, and lead process reviews to improve RCM program efficiencies
Lead and/or participate in RCM customer escalations, develop A/R remediation plans, reports, and customer presentations
Manage and coordinate interactions and priorities for outsourced vendor staff
Assist in development of policies and procedures for RCM programs and implement all applicable protocols to ensure compliance and efficiency
Collaborate across brand departments and across Therapy Brands segments
Collaborate with Director and Product partners to develop RCM priorities in Product, assist in developing acceptance criteria as needed
Meet/exceed established performance SLA’s
Professional and timely customer communication
Other duties as assigned

QUALIFICATIONS

Four-year degree in a relevant field of study preferred
4+ years of medical billing or revenue cycle management experience required, with expert-level understanding of behavioral health, substance abuse, or therapy billing preferred
4+ years of customer service/account management experience required
2+ years of managerial experience strongly preferred, including candidate selection and hiring
1+ years of experience working with the public in a fast-paced environment

SKILLS REQUIRED FOR THIS POSITION

Exceptional verbal and written communication skills
Strong organizational skills and attention to detail
Intermediate computer skills (typing, data entry, general computer and browser usage)
Strong managerial and people management skills
Ability to de-escalate customers and engage in positive conflict resolution
Intermediate Google Suite/Microsoft Office (Word, Excel) knowledge
Strong analytical skills with an ability to analyze and make actionable decisions from data
Strong ability to prioritize tasks

Additional Information

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all, and harness our talents to promote diversity of thought and action in everything we do.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Therapy Brands is an equal opportunity employer.

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Therapy Brands Group

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