Overview
Why GM Financial Technology?
GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history.
We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.
We are building global platforms, in LATAM, Europe, China, U.S. and Canada – and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers, and business.
Responsibilities
About the role
The AVP SRE and Cloud Solutions leads the focused effort to improve the reliability and accelerate cloud adoption for the systems and applications under the purview of the VP, International Operations (IO) Technology Production Support and Resiliency Engineering. In this role, you will be responsible for helping define and implement SRE strategy for the IO Technology organization. You will drive better visibility into KPIs working in partnership with the product teams, and proactively mitigate risks to application performance. You will work closely with product teams to understand their needs and identify opportunities to improve the reliability and availability of their applications.
In this role, you will:
- Create, innovate, and manage initiatives that drive improvements to the availability, scalability, latency, and efficiency of applications and product.
- Accountable for implementing a comprehensive SRE strategy to ensure that the systems are highly available and reliable, with minimal downtime or disruption to business operations.
- Responsible to identify and mitigate potential risks that could negatively impact system reliability and availability. This includes identifying potential failure points and developing contingency plans to minimize downtime.
- Responsible to leading and managing the team of SRE and Cloud engineers, including setting performance goals, and providing ongoing coaching and feedback.
- Works closely with product development teams to ensure that SRE practices are integrated into product architecture and operations.
- Develops metrics and KPIs to measure application performance, and regularly reporting on these metrics to key stakeholders, and other teams within the organization.
- Perform other duties as assigned.
- Conform with all company policies and procedures.
Qualifications
What makes you a dream candidate?
- Experience in SRE or similar roles, with a strong emphasis on root cause analysis, observability, and problem management.
- Understanding of and investment in emotional intelligence components: self-awareness, self-regulation, motivation, empathy, and social skill.
- Experienced in agile software delivery model, site reliability engineering, operations support, incident, cloud deployments, APM tooling and change management.
- Experience in CI and CD, DevOps automation and test automation with a drive for continual learning.
- Experience with automation toolsets and a mandate to automate everywhere for repeatability, scale, and efficiency.
- Experience working in and coaching Agile Scrum teams.
- Ability to articulate and lead performance engineering and observability activity.
- Provide leadership for cloud engineering, provisioning, resource management and cost management on Azure/AWS platforms.
- Familiarity with AIOps and self-healing resiliency practices.
- Ability to scope and lead creation of “minimum viable product”; prioritizing critical tasks and utilizing test and learn approaches to iteratively deliver technical and business solutions.
- Provide leadership through influence, inspiration, collaboration and teamwork.
- Identify opportunities, facilitate ideation, and champion initiatives that deliver measurable business value.
- Present team strategies and accomplishments to senior executives and peers.
- Establish strong working relationships and build trust with peers.
- Listen actively and communicate effectively with others both orally and in writing.
- Apply creative thinking and negotiations skills to develop solutions that are acceptable to different needs.
Experience:
- High School Diploma required.
- Bachelor’s Degree in Computer Science or equivalent work experience required.
- 7-10 years IT industry experience required.
- 3-5 years technical leadership in large enterprises required.
- 2-4 years early career experience as a software developer required.
- Experience in financial services industry preferred.
- Ability to travel domestically and internationally up to 10% of the time.
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture. We have an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive salary and bonus eligibility; this role is eligible for company vehicle program.
Work Life Balance: Flexible hybrid work environment, 3-days a week in office.
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