Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
Wound Care
Job Summary:
It's important that all candidates, internal or external, please upload an updated resume that includes the start and end dates (month & year) of any relevant positions you have held. Your resume should be in a Word or PDF format.
Schedule: Monday - Friday approximately 7:00 am to 3:30 pm with some flexibility.
Vanderbilt Bedford Hospital Wound Care cares for wounds that have not responded to treatment or need specialized care. We bring together specialists from several medical and surgical specialties to ensure excellent care.
Conditions treated include:
Calciphylaxis
Diabetic foot wounds
Failed skin/muscle flaps
Gangrene
Necrotic wounds
Osteomyelitis (bone infection)
Pressure wounds
Pyoderma gangrenosum
Radiation injury/wounds
Spider bite wounds
Surgical wounds
Venous leg ulcers
Preferred qualifications:
1-year wound care experience, especially as a Medical Assistant
Insurance verification experience
Experience using EPIC
Professionalism
Exceptional reliability
Great communication skills
Strong teamwork skills
Significant emotional intelligence for the patient population
Flexible availability for scheduling
JOB SUMMARY
The Front Office Clerk/ Receptionist is responsible for front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, medical records, and filing while promoting positive customer relations to achieve customer satisfaction. The Receptionist/Front Office Clerk uses effective interpersonal skills to interact effectively, professionally, and cordially with patients, families, staff, and physicians. This position works under minimal supervision and reports to the practice manager.
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KEY RESPONSIBILITIES
* Answers the phones as required within the department
* Schedules surgical and testing procedures; Update departmental information as scheduling changes are made and communicate information to all parties involved
* Communicate clearly, effectively, and courteously via telephone and in person; Efficiently assist physicians and other customers with labs, patients lists, etc.
* Work accurately with frequent interruptions and establish appropriate priorities
* Function as an in-house liaison and resource person for physicians, office staff and ancillary departments
* Obtain information pertinent to the pre-registration process from the physician offices and the patient
* Performs reminder calls to patients for appointments and follows up on patients who miss appointments
* Accurately verifies demographic and enters changes in patient chart and computer system
TECHNICAL CAPABILITIES
Our clinical and nursing support roles are at the center of all we do, helping us be the world leader in advancing personalized health. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. We support each other and encourage excellence among all who are part of our workforce.
Core Accountabilities:
* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.
Core Capabilities :
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
1 year
Education:
High School Diploma or GED
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
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