Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!
We are currently hiring for a Caregiver Manager to join our branch located in Silverdale, WA.
Summary
The Caregiver Manager will supervise and lead a team of caregivers by training, developing and supporting them so they may thrive in their roles and provide quality care for our clients.
Duties
- Partner with the Talent Acquisition team to discuss client leads, current client needs/ongoing open shifts, areas of service and talent acquisition feedback regarding candidate market data, trends and behaviors.
- Connect with new caregivers prior to orientation to engage them and prepare them for their first day.
- Work with Talent Acquisition department to clarify new hire needs and outstanding items upon orientation day.
- Facilitate weekly orientation for new caregivers joining the company.
- Partner with Staffing department to provide insights regarding client and caregiver attributes, schedules and general needs.
- Accompany new caregivers to their first shift for client introductions.
- Provide ongoing training and support to ensure caregivers feel equipped and confident in their roles. This includes but is not limited to 1:1 training sessions in the branch or at client homes, holding skills labs to train frequently requested skill development areas, providing soft skills training and guidance, etc.
- Partner with the Compliance department to ensure compliance with all relevant regulations, policies, and requirements governing caregiver services.
- Proactively reach out to caregivers regarding compliance needs.
- Serve as the designated point of contact for caregiver inquiries and concerns.
- Conduct regular performance evaluations and provide ongoing feedback and coaching to caregivers to promote professional development and ensure high quality care.
- Partner with the HR department to facilitate progressive discipline as needed.
- Maintain accurate and detailed records of caregiver communications, preferences, needs, and requests.
- Attend and participate in company meetings and trainings.
- Adhere to all company policies, procedures, and state and federal regulations.
- Other duties as assigned.
Requirements
Minimum Qualifications:
- Proven experience in healthcare management, senior care management, or a related field with a minimum of 1 year of supervisory experience.
- Proficiency in computer skills, including Microsoft Office Suite.
- Ability to prioritize tasks independently, manage time effectively, and make sound decisions in a fast-paced and dynamic environment.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a diverse team of caregivers.
- A genuine desire to improve the quality of life for caregivers, clients, and their family members.
- Ability to speak, read and write English fluently.
- 2-3 professional references.
- Valid driver’s license and auto insurance.
Preferred Qualifications:
- Experience with a Point of Care software.
- Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.
Benefits & Perks
- Medical, dental, vision and prescription insurance options.
- 3 weeks of Paid Time Off.
- 401k.
- Health Savings Account.
- Work computer and phone system.
- Employee Assistance Program.
- Leadership Development Program and career growth opportunities.
FRHC is an equal opportunity employer.
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