Mortgage Loan Processors are responsible for reviewing and verifying the accuracy of the borrower(s) financial documentation and the mortgage loan application. The loan processor gathers all the necessary documentation that is required to receive the loan approval. This includes the employment verification, income documentation, bank statements, liabilities, and any other pertinent information as applicable. The processors organize, label, and update all documents that were provided into the Encompass loan file.
Responsibilities include but are not limited to:
- Act as point of contact to the borrower, loan officer, underwriter, closer, and vendors from origination through the close of the mortgage transaction.
- Confirm signed and returned documentation.
- Trigger COC's as needed.
- Order services and monitor receipt of services including but not limited to:
- Title
- Appraisal
- Requests updates and/or re-inspection as necessary
- Transcripts
- Social Security Verification if needed
- Flood
- Fraud ADV 120
- FHA case numbers
- Process loan and obtain all documentation required per processing procedures including:
- Obtain Written and/or Verbal Verification of Employment
- Run and review the AUS Findings.
- Submit completed loan file to Underwriting for decision
- If incomplete or not ready for credit decisions, issue and monitor Notice of Incomplete Application to keep within Compliance timeframes.
- Work with the loan officer and the borrower(s) to gather all conditions for the loan decision from the NOIA.
- Attend weekly Pipeline meetings with the loan officers.
- Monitor and ensure closing dates are updated in Encompass and notify loan officers on any concerns such as documentation expiration dates, rate lock expiration dates, etc.
- Work with Loan Officer, borrower(s), and third-party vendors to obtain outstanding conditions timely for loan to move to Clear to Close status.
- Maintain the e-folder confirming folders are well organized and only contain current versions of documents.
- Assist with any Post Closing concerns in a timely manner.
Qualifications:
- High School Diploma or Equivalent
- 2-3 years' experience with a mortgage company, mortgage banker, or mortgage lender as a mortgage loan processor.
- Working knowledge of the mortgage industry, specifically federal and state regulatory requirements are essential.
- Excellent time management, attention to detail, customer service, and communication skills are necessary, with a focus on providing impeccable customer service.
- Proficiency with MS Office, Loan Origination Software (LOS), and Automated Underwriting System (AUS) are desired.
- Ability to work independently.
- Strong time management skills with the ability to meet tight deadlines.
- Full understanding of the loan application process.
- Ability to work collaboratively with loan officers and underwriters, closers.
- Adaptability to changes.
- Self-starter.
- Team player.
Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award-winning Wellness program and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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