Job Description
Twin Cities PBS ("TPT") is one of the preeminent PBS affiliate stations in the country. TPT harnesses the power of storytelling across multimedia platforms to entertain, educate and empower audiences to think critically and to engage with the communities around them. In addition to its impressive content, TPT is known for having one of the largest and most successful membership portfolios across the public media system.
We are currently seeking a part-time Fundraising Specialist to help market, develop, and strengthen Twin Cities PBS's community support. Our Fundraising Specialists support telemarketing fundraising efforts that produce maximum revenue and provide excellent customer service to ensure member loyalty. This role builds connection with TPT members during special events and through day-to-day contact supporting membership needs.
Weekly Hours and Schedule:
16 hours per week.
Monday, Tuesday, Wednesday, and Friday 4:30 pm - 8:30 pm.
Rate of Pay:
$15.57 per hour
Candidates must live in or be willing to relocate to the Twin Cities Metro area and report to onsite office.
MAJOR AREAS OF RESPONSIBILITY:
- Market, develop, and strengthen TPT's community support from individuals through telemarketing fundraising efforts that produce maximum revenue and provide excellent customer service to ensure loyalty.
- Contact existing, potential and lapsed supporters via telephone to inform them of current campaigns and solicit appropriate assistance in accordance with the TPT brief and script structure, while managing call time for maximum revenue benefit for Twin Cities PBS.
- Meet & exceed fundraising targets set by the team leader and the manager, while ensuring calls are of the highest quality.
- Contribute to corporate productivity regularly by increasing expertise and efficiency.
- Attend campaign briefings and adhere to the objectives of campaigns within the phone call to our donors.
- Input bank details, supporter information and data capture whilst ensuring close attention to detail and accurate recording in TelAthena software.
- Fulfill agreed upon work schedule consistently.
- Continually enhance sales skills through ongoing activities coaching, self-evaluation and seeking training and development resources available.
- Recognize and respond effectively to unexpected situations in a professional and courteous manner.
- Review all sources of information to quickly provide accurate information to the member or potential member.
- Present a highly professional image of Twin Cities PBS to all stakeholders, through verbal, personal and written interactions.
- Represent, enhance and promote the TPT brand in a positive, professional and effective manner.
- Support viewer and member questions and concerns in a timely, professional and courteous manner.
- Continually improve the telemarketing program being aware of emerging trends and ensuring adherence to best practices.
- Ensure that all data is handled with sensitivity and in accordance with Data Protection legislation and financial good practice.
- Complete other tasks as assigned.
QUALIFICATIONS:
Required
- High school diploma or equivalent
- 1-2 years' experience of using the telephone in either telemarketing or to promote business or work, or canvassing experience.
- Strong interpersonal, communication, and computer skills using Microsoft Office Suite with a confident telephone manner with a strong attention to detail.
- Must be comfortable interacting with external members and high-profile donors presenting and persuading individuals of the power of public media.
- Ability to work unsociable hours as a key requirement of the job and comfortable relating to an audience of diverse people and personalities.
- Strong organizational and time management skills with the ability to multitask in a fast-paced, time-sensitive production environment.
- Ability to work collaboratively and communicate effectively with all team members.
- Experience of working in a team to achieve shared objectives.
- Experience handling several fast-paced, concurrent projects and assignments.
Preferred
- TelAthena software experience or other phone sales software experience.
- Multifaceted telemarketing program experience within the nonprofit industry in high volume outbound fundraising, renewal, upselling campaigns and/or cold calling.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Twin Cities Public Television is an Affirmative Action, Equal Employment Opportunity, Veteran and Disability employer.
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