Relationship Banker
Job Locations: US-IL-Tinley Park
Category/Function: Retail Banking Center
Position Type: Regular Full-Time
Requisition ID: 2024-14872
Workplace Type: On Site
Overview
Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
The Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions. Responsibilities include retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners, educating clients on digital solutions, providing account servicing, resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and service with community organizations.
Key Accountabilities
- Develop and grow client and prospective client relationships: Consults with clients to uncover needs, educate, and advise on product and service alternatives.
- Cross-sells products and services and refers to business product partners.
- Maintains contact with client base through periodic proactive touch points.
- Achieve Sales and Service Targets: Markets a full range of consumer and small business banking services through proactive techniques.
- Maintains well-developed knowledge of all products and services.
- Seeks coaching to develop service and sales skills.
- Operations Oversight: Proactively resolves customer maintenance and/or client service problems.
- Maintains knowledge of different banking channels and educates clients on digital solutions.
- Executes all sales, service, and banking transactions accurately and in compliance with policies.
- Follows all fraud prevention procedures.
Key Competencies for Position
- Culture Leadership: Applies active listening skills and adapts communication style to accommodate individual needs.
- Collaboration: Develops and maintains trusted relationships to achieve business goals.
- Execution Leadership: Committed to achieving established goals and continuously learning.
- Problem Resolution/Decision-Making: Identifies issues and incorporates input from multiple sources.
- Client Leadership: Puts the client at the forefront of actions and decisions.
Key Measures of Success/Key Deliverables
- Executes strategies to improve client retention.
- Contributes to the banking center's financial success.
- Acquires new Community Bank relationships through outreach efforts.
Position Levels
There are two levels of Relationship Banker, depending on banking experience. Bankers must demonstrate completion of required training programs and acceptable performance to be considered for advancement.
Qualifications and Education Requirements
- High School diploma or GED Equivalent.
- Minimum one year relationship-based client consultation and/or consultative sales experience.
- Eligible to register with the National Mortgage Licensing System and Registry (NMLS).
Old National is proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
We do not accept resumes from external staffing agencies unless we have an agreement signed by the Director of Talent Acquisition.
Our culture is firmly rooted in our core values:
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
