Welcome to Starlight Homes Careers page.
As we build a foundation at Starlight Homes, we want to ensure that our employees share excitement regarding our future. We're seeking candidates that are looking to build a career and be part of a team with strong values and company culture.
We are pleased to offer the following Benefits at Starlight Homes:
- Medical, Dental, Vision, and Life Insurance
Opening our doors in 2017, Starlight Homes builds homes designed specifically for the first-time homebuyer. Our goal is to make the dream of homeownership a reality for everyone, offering expertly crafted homes at an affordable price and ensure its customers’ first journey into home buying is simple, smooth, and reassuring. Our New Home Sales Consultants take care of our customers throughout every step of the process regardless of their situation, we are here to help.
Position Overview:
*This is a commission-based role*
- Learn and conduct Starlight Sales process while demonstrating exceptional customer service.
- Must completely understand the home building process and product offerings to effectively communicate to prospects.
- Deliver outstanding customer service through inbound phone calls in accordance with the Starlight homes training.
- Develop, practice, and deliver a good sales presentation consistent with company training.
- Responsible for a high level of activity including engaging with new prospects, following up with interested prospects, and setting appointments to close.
- Respond to customer queries in a prompt and efficient manner.
- Maintain good communication with Starlight Homes team members.
- Attend, provide updates, and actively participate in weekly meetings as scheduled.
- Communicate with Sales Manager and present organized information regarding passive and engaged prospects.
- Utilize all resources to transition leads into prospective customers and consistently follow up with customers who are under contract.
- Generate referrals through upholding a high standard of customer service and satisfaction.
- Enter leads, appointments, and all communication into Salesforce daily.
- Develop and maintain relationships with realtors.
Other Responsibilities:
- Present Starlight homes in a knowledgeable and professional manner.
- Be a subject matter expert on the homebuilding process, and educate all prospects on what to expect throughout the process.
- Immerse self in community information and trends, including schools, utilities, tax information, recreational areas, shopping areas, etc.
- Work with all clients to understand and identify their vision while aligning the perfect home to meet their needs.
- Use training modules to stay consistent with Starlight’s process, and continuously strive to improve Sales delivery.
- Call all customers night before loan application to ensure they are prepared with all necessary documents.
- Call all customers the night of sale to congratulate them on their new home and to thank them for choosing Starlight Homes.
- Call all customers under contract at least once a week to maintain customer rapport.
- Respond to phone calls and e-mails between Starlight team within 24 hours.
Desired Candidate Qualifications:
- 3-5+ years of proven track record within a direct selling role.
- Driver's License Required.
- Real Estate License Required. Starlight Homes is willing to assist those without a real estate license obtain one, in part of reimbursement policy.
- Must be able to work evenings and weekends.
- Strong verbal and written communication skills.
- Must exemplify a high level of professionalism.
- Support all members of the team and exude a collaborative approach.
- Maintain an adaptable and flexible attitude.
- Must be able to handle high volume situations.
- Strong work ethic, drive, positive attitude, and decision-making skills.
- Proficient Computer skills, including Sales software and Microsoft Office.
- Maintain an organized workspace.
Typical Physical and Mental Demands:
- Must be able to read, write, and speak fluently in English.
- Must be able to perform calculations.
- Employees in this position are required to hear and have vision sufficient to utilize all office equipment.
- Use of hands and fingers is required to utilize standard office equipment.
- Requires occasional lifting up to 20 pounds.
Working Conditions:
Work is generally performed in a typical office environment using standard office equipment. Work is typically sedentary in nature, but some walking and standing may be required. Fast-paced environment subject to numerous schedule and priority changes and short notice activity.
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