Remote opportunity.
SUMMARY: As a Client Integration Technical Consultant, you will be responsible for supporting file transfer and API solutions for our clients. You will collaborate closely with internal teams, Treasury Sales, Implementations, and Service to understand their technical requirements, recommend best practices, and ensure seamless integration with their existing systems. This role requires a deep understanding of Cash and Treasury Management products and services, file transfer protocols, APIs, and strong problem-solving skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned:
- Provide technical expertise and guidance to clients in collaboration with our internal Treasury Solution Sales, Implementation, and Service Teams to provide a seamless client onboarding experience for all File Transmission (SFTP, FTPS, HTTPS, SWIFT) & File Translation onboardings ensuring successful project delivery and customer satisfaction.
- Establish and implement standard dedicated processes for file transfer and file translation set-ups and associated key exchanges (SSH / PGP & Other) ensuring compliance with security standards and best practices for file transfer and API communication protocols.
- Troubleshoot and resolve technical issues related to file transfer and API integration.
- Create and maintain technical documentation, including client onboarding, client process flows, and user and onboarding guides. SME standard file and custom mapping and set-ups.
- Production validation for new release changes including File Transfer, SWIFT, and API solutions.
- Collaborate with internal teams, such as development, QA, and support, to ensure smooth project execution.
- Analyze existing onboarding processes and practices to identify automation opportunities.
- Gather technical requirements for file transfer and API integration that are non-standard and bring these to the Client Integration Product Manager for evaluation.
- Stay up to date with industry trends and emerging technologies to propose innovative solutions to clients.
- Adhere to and comply with applicable federal and state laws, regulations, and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adhere to Bank policies and procedures and complete required training.
- Identify and report suspicious activity.
EDUCATION:
Bachelor's Degree in either Business Administration, Finance, Management/Accounting, Computer Science, or Information Technology.
EXPERIENCE:
- 10+ years in Banking, particularly Cash & Treasury Management.
- 10+ years of experience in file transfer protocols, such as SFTP, FTPS, or HTTPS, and API.
- Experience implementing and maintaining industry standard banking file formats (EDI, SWIFT, ISO20022, etc.).
- Experience with security protocols and data encryption methodologies.
- Experience with Agile development methodologies.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of Banking and Treasury Management Technology is necessary.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
- Effective communication skills and the ability to explain complex technical concepts to non-technical stakeholders.
- Proven track record of delivering successful technical projects to clients.
- Familiarity with integration platforms, such as MuleSoft.
- Knowledge of industry-specific regulations, such as HIPAA, GDPR, or PCI-DSS.
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