Job Summary: Supports practitioner and clinical team to accomplish proactive patient management as delegated by and under indirect supervision of clinic nursing supervisor, and with direction from charge nurse, staff nurse, or practitioner. Performs variety of technical, clerical, receptionist and patient care duties to assist practitioners and other members of health care team in providing high quality patient care through health care system. Prepares sterile and un-sterile fields and assists practitioner with minor procedures and occasional office-based surgical procedures.
Essential Responsibilities: - Interacts with patients, families, customers, and other members of health care team in courteous and professional manner.
- Obtains, identifies and records vital signs, prevention data, medications, chief complaints and other pertinent information.
- Observes, records and reports pertinent patient symptoms, reactions, condition changes and information.
- Immediately identifies and reports to RN or practitioner all adverse observations, reactions, conditions or emergency situations.
- Uses data systems to identify and pend orders for prevention and screening services.
- Provides for physical and emotional comfort, and safety of patient.
- Accepts orders from practitioner for treatments and procedures conducted in unit within scope of work and competencies.
- Transcribes patient specific data into electronic system using the most current practitioner generated ICD and CPT codes for purposes of billing, coding, and clinical data reporting and analysis.
- Anticipates providers needs during patient procedures.
- Adjusts to changes in procedures, assignments, or workload as directed by provider.
- Serves as member of health care team.
- Performs efficiently and remains calm in emergency patient care/clinic situations.
- Follows established procedures and informs appropriate persons.
- Prepares room and instruments for use during exam or procedure.
- Assists practitioner or RN with wide variety of patient care procedures and tests.
- Collects, labels and processes specimens as required by practitioner and in accordance with policies and procedures.
- Performs point-of-care laboratory tests as authorized by policy and delegated by nursing supervisor.
- Reviews written instructions/educational materials with patient and family regarding preparation and/or follow-up for diagnostic tests, medical procedures, surgeries, and treatments as ordered by practitioner, nurse or nursing supervisor.
- Coordinates efforts with nursing supervisor, staff and other departments to maintain standards of patient care.
- Applies and removes dressings and pads as ordered by practitioner.
- Applies and instructs patients in the use of pre-manufactured splints, braces and other orthotic devices.
- Assists practitioner by setting up sterile and unsterile fields and assisting with routine, minor surgical procedures as delegated by nursing supervisor, nurse and/or practitioner.
- Respects patients rights to privacy, dignity and safety.
- Documents patient care interactions and activities following clinic standards.
- Ensures equipment is available and in clean, safe and operable condition.
- Maintains and promotes clean, safe and well-equipped environment for patients, family members and staff.
- Reviews, compiles, documents and prepares paper or on-line clinical records for clinical encounters.
- Encourages open channel of communication with co-workers and supervisor.
- Assists patients and/or family members with non-clinical complaints or inquiries.
- Receives telephone calls and transfers calls from patients for clinical concerns or questions.
- Provides information to callers on service related questions.
- Arranges patient appointments based on guidelines specific to severity level and type of procedure.
- Answers and makes telephone calls regarding prescription refills.
- Relays normal diagnostic results according to patient specific instructions as ordered by practitioners.
- Relays messages between caller and practitioner or other member of health care team.
- Processes referrals as directed.
- Assists and supports receptionist(s) with daily and procedure/operating room schedules.
- Prepares and administers monthly calendar and practitioners schedules.
- Identifies and reports problems with accuracy and completeness of appointment data.
- Reviews, coordinates and documents scheduling corrections and changes.
- Maintains familiarity with various schedules, clinic procedures, surgeries, coding techniques and preferences unique to individual practitioners and nursing staff.
- Assists in meeting organizational standards by gathering documents for practitioner notes and orders.
- Directs patient to business office for financial concerns.
- Assures office, exam rooms and storage area is adequately stocked with supplies.
- Represents, attends and participates regularly in staff meetings and interdepartmental committees.
- Uses supplies conservatively to maintain inventory control and contain costs.
- Orders, inventories and maintains maintenance records/par levels of supplies.
- Prioritizes and coordinates daily workflow and activities.
- Participates in projects as requested.
- Adheres to organizational, departmental and clinic specific standards.
- Demonstrates and applies knowledge, skills and competency in required clinical skills and use of clinical equipment.
- Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
- Demonstrates sufficient knowledge, skills, and abilities in area of specialization.
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