Central Maui Animal Clinic is seeking an experienced full-time Veterinary Customer Service Representative to join their team!
We are the only 24 hours Emergency Veterinary Facility on the island! We offer an incredible benefits package including medical, dental, vision, 401k, life insurance and fantastic pet benefits!
Position Overview
The purpose of this position is to provide outstanding client service. Responsibilities include answering the phone, differentiating between routine and emergency cases, scheduling appointments, greeting clients, admitting and checking out patients, processing payments, managing financial information, and communicating information between clients and staff.
To succeed in this role, you will be someone who enjoys working with people and diverse clients and is caring, friendly, and efficient. You will create a warm and welcoming impression while remaining professional and courteous while handling multiple tasks with many interruptions.
Primary Responsibilities
- Operates a multiple-line telephone system, answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members.
- Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.
- Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member.
- Communicates with clients as needed regarding invoices and the medical status of their pets.
- Maintains knowledge of current wellness-care standards and common medical problems.
- Schedules appointments to meet the clients’ needs and most efficiently uses veterinarians’ and staff members’ time.
- Accurately enters and retrieves records and reports, enters fees and charges, and maintains the database.
- Assists staff with cleaning and straightening the public areas of the practice, including the front desk, reception area, client restrooms, and exam rooms.
- Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
- Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
- Performs other duties as directed.
Requirements:
- Education equivalent to the completion of the 12th grade.
- Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
- Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
- Ability to complete assigned tasks in the time allotted without direct supervision.
- Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
- Excellent interpersonal communication skills.
- A commitment to outstanding client service.
- Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
- Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.
Preferred:
- At least two years’ recent experience in an office or medical environment, with increasing responsibilities.
Schedule: 4x10 hour day shifts
Compensation: $18-$19.50/hour, actual rate will be determined based on your skillset and experience.
Apply today!
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