Job Summary:
Supports practitioner and clinical team to accomplish proactive patient management as delegated by and under indirect supervision of clinic nursing supervisor, and with direction from charge nurse, staff nurse, or practitioner. Performs a variety of technical, clerical, receptionist, and patient care duties to assist practitioners and other members of the health care team in providing high-quality patient care through the health care system. Prepares sterile and un-sterile fields and assists practitioners with minor procedures and occasional office-based surgical procedures.
Essential Responsibilities:
- Interacts with patients, families, customers, and other members of the health care team in a courteous and professional manner. Recognizes needs and concerns of members and employees while maintaining positive working relationships.
- Obtains, identifies, and records vital signs, prevention data, medications, chief complaints, and other pertinent information. Demonstrates and applies critical thinking. Observes, records, and reports pertinent patient symptoms, reactions, condition changes, and information. Immediately identifies and reports to RN or practitioner all adverse observations, reactions, conditions, or emergency situations. Uses data systems to identify and pend orders for prevention and screening services. Provides for physical and emotional comfort, and safety of patient. Accepts orders from practitioner for treatments and procedures conducted in the unit within scope of work and competencies. Transcribes patient-specific data into the electronic system using the most current practitioner-generated ICD and CPT codes for purposes of billing, coding, and clinical data reporting and analysis.
- Anticipates providers' needs during patient procedures. Adjusts to changes in procedures, assignments, or workload as directed by the provider.
- Serves as a member of the health care team. Performs efficiently and remains calm in emergency patient care/clinic situations. Follows established procedures and informs appropriate persons. Prioritizes care based on the acuity of the patient.
- Prepares room and instruments for use during exam or procedure. Assists practitioner or RN with a wide variety of patient care procedures and tests. Collects, labels, and processes specimens as required by practitioner and in accordance with policies and procedures. Performs point-of-care laboratory tests as authorized by policy and delegated by nursing supervisor.
- Reviews written instructions/educational materials with patient and family regarding preparation and/or follow-up for diagnostic tests, medical procedures, surgeries, and treatments as ordered by practitioner, nurse, or nursing supervisor.
- Coordinates efforts with nursing supervisor, staff, and other departments to maintain standards of patient care.
- Applies and removes dressings and pads as ordered by practitioner; applies and removes unna boots as ordered by practitioner and under direct supervision of nurse or practitioner, and after completion of training and competency requirements.
- Applies and instructs patients in the use of pre-manufactured splints, braces, and other orthotic devices using pre-printed instructions.
- Assists practitioner by setting up sterile and unsterile fields and assisting with routine, minor surgical procedures as delegated by nursing supervisor, nurse, and/or practitioner, in accordance with established guidelines, policies, and procedures, and upon completion of clinical competency requirements.
- Respects patients' rights to privacy, dignity, and safety. Provides emotional support to patients as appropriate.
- Documents patient care interactions and activities following clinic standards, including all findings, instructions, and patient responses.
- Ensures equipment is available and in clean, safe, and operable condition. Follows appropriate procedures for reporting malfunctions, repairs, or replacements within limits of authority. Identifies and reports equipment needing required maintenance or inspection.
- Maintains and promotes a clean, safe, and well-equipped environment for patients, family members, and staff. Follows departmental and organizational directives to isolate and process contaminated instruments and supplies. Cleans rooms, furniture, instruments, and equipment according to established policies and procedures.
- Reviews, compiles, documents, and prepares paper or on-line clinical records for clinical encounters. Retrieves other clinical documentation and records as requested. Retrieves and/or delivers mail for practitioners and healthcare team members. Informs practitioner of diagnostic results to assure expeditious follow-up. Notifies practitioner of patient cancellations, postponements, and failures to show.
- Encourages open channels of communication with co-workers and supervisor. Relays pertinent information to staff members in own department or other departments. Assures information is accurate and complete.
- Assists patients and/or family members with non-clinical complaints or inquiries, such as customer service, appointment scheduling, etc. Refers clinical-related problems or issues requiring higher-level intervention to clinic nursing supervisor or designated patient concerns resource personnel.
- Receives telephone calls. Transfers calls from patients for clinical concerns or questions to registered nurse (RN) or practitioner. Provides information to callers on service-related questions. Arranges patient appointments based on guidelines specific to severity level and type of procedure. Answers and makes telephone calls regarding prescription refills. Relays normal diagnostic results according to patient-specific instructions as ordered by practitioners. Relays messages between caller and practitioner or other members of the health care team. Processes referrals as directed.
- Assists and supports receptionist(s) with daily and procedure/operating room schedules. Prepares and administers monthly calendar and practitioners' schedules as they intersect with other departments and services. Identifies and reports problems with accuracy and completeness of appointment data, monthly practitioner, and nursing schedules. Reviews, coordinates, and documents scheduling corrections and changes. Adjusts practitioner schedules to accommodate same-day appointments, patient surgeries/procedures, and/or patient schedules.
- Maintains familiarity with various schedules, clinic procedures, surgeries, coding techniques, and preferences unique to individual practitioners and nursing staff.
- Assists in meeting organizational standards by gathering documents for practitioner notes and orders, and alerting about problems.
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