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PATIENT SERVICES COORDINATOR II

University of Alabama at Birmingham • University, FL, United States • $200k - $250k / year • 2m ago

Job Description - PATIENT SERVICES COORDINATOR II (T221305)

PATIENT SERVICES COORDINATOR II - ( T221305 )

Description

PATIENT SERVICES COORDINATOR II

The University of Alabama at Birmingham

We seek a dedicated call center representative to join our pediatric team in Orthopedic Surgery. The role will coordinate call queues, schedule clinic appointments for pediatric patients, ensure accurate patient demographic information is entered into the Epic medical record system, and verify insurance details.

Position Summary

Responsible for coordinating and/or administering certain clinical and patient services and for performing administrative duties in support of physician staff and operations. Responsible for the conduct of patient scheduling. Coordinates outpatient scheduling and facilitates in-patient pre-certification and admitting processes as necessary. Serves as an advocate for patient and patient family assisting patients and patient families with obtaining services and assistance available within the University or Birmingham community. Answers patient and patient family inquiries verbally or in writing. Assists in resolving patient problems. Follows up with patients and patient families regarding post-treatment/post-operative status. May supervise clerical staff.

Key Duties & Responsibilities

Appointment Scheduling: Actively coordinate incoming calls to schedule and reschedule appointments for pediatric orthopaedic patients, ensuring efficient use of clinic resources.
Data Entry: Accurately enter patient demographic and insurance information into the Epic system and IDX database, maintaining data integrity and confidentiality.
Insurance Verification: Verify insurance information and obtain necessary authorizations and referrals prior to scheduling appointments and surgeries.
Customer Service: Provide exceptional customer service by addressing patient inquiries, routing calls as needed, and assisting with scheduling issues.
Multi-tasking: Perform various customer-focused functions, including pre-registration verification, limited financial counseling, and follow-up on appointments as required.
Patient Advocacy: Acting as a liaison between patients, their families, and the healthcare facility, ensuring they access available services. Communication: Responding to patient inquiries and providing support.
Problem Resolution: Addressing and resolving any patient-related issues
Surgical Coordination: Coordinate required information for surgical cases, ensuring all necessary documentation is completed and communicated to relevant parties to schedule the cases accurately.

Knowledge, Skills, Abilities & Work Characteristics

Advanced proficiency in PC applications, software, and database management Ability to manage multiple tasks efficiently and accurately in a fast-paced environment
Problem-solving
Basic knowledge of medical terminology
Effective Communication Skills
Attention to Detail
Ability to work on a team
Organizational Skills
Medical Records
Time Management
Interpersonal Skills
Flexibility
Solid written and verbal communication skills
Critical Thinking Skills
Compassion

Salary Range : $16.00-$26.00

Qualifications

Education

Bachelor's degree in a related field
And one (1) year of related experience required.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

UAB is an Equal Opportunity/Affirmative Action Employer committed to fostering a diverse, equitable and family-friendly environment in which all faculty and staff can excel and achieve work/life balance irrespective of race, national origin, age, genetic or family medical history, gender, faith, gender identity and expression or sexual orientation. UAB also encourages applications from veterans and individuals with disabilities.