Position Summary
The Account Resolution Specialist is responsible for effectively managing accounts receivable through the proper evaluation of the debtor risk and the timely resolution of purchased accounts.
Essential Duties & Responsibilities
- Contacts customers and establishes reason for past due account situation.
- Researches and analyzes accounts prior to initiating debtor contact; examines historical data and evaluates past resolution efforts.
- Initially, call debtor to receive payment status of invoice(s) up to five days after due date.
- Calls may need to be made prior to payment terms for assurance the needed paperwork has been received by the debtor in order to make a timely payment.
- Makes arrangements for payments to bring the account current and follows up to ensure obligation is satisfied.
- Records resolution notes in cadence of the above facts.
- If invoice will be paid short or not at all, gather information necessary for chargeback to client.
- If the Account Resolution Specialist determines the invoice will be paid short, then get the information to notify PM of reason for short payment and amount.
- If debtor will not pay or is being uncooperative, first involve the client in the resolutions process.
- Once an invoice has aged 60 days from the invoice date, notify the AE for possible hold on cash reserves for the amount of the invoice.
- At 60 days from invoice date, a claim could occur on the debtor’s bond or place a claim with the shipper.
- At 90 days from invoice date, the invoice will be charged back to the client’s reserve account.
- Communicates and follows up effectively with Portfolio Team members.
- Meets with Team twice a week to discuss debtor issues and/or client paperwork.
- Gets direction from the Account Executive on problem accounts.
- Other duties and projects, as assigned.
Qualifications
- High School diploma or equivalent (college degree preferred, but not required).
- 2+ years of relevant experience in a business operations role in a fast-paced organization.
- Previous account resolution/collection experience a plus but not necessary.
- Knowledge of the transportation industry is a plus.
Work Environment
The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
- Specific vision abilities are required by this job due to computer work.
- Light to moderate lifting is required.
- Regular, predictable attendance is required.
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