Monday- Friday, 8am-5pm. Hours may vary depending on clinics needs. A hybrid work schedule may be available.
VP Area: Academic Affairs
Department: 01478 - SOD - EDUCATION
Location: Campus, Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $21.00 - $24.00
Close Date: Open Until Filled
Job Summary: This position is responsible for following patient accounts through the entire billing process from eligibility to completion of payment process. Responsibilities include providing medical billing and collection processes by verifying eligibility and benefits, obtaining pre-authorizations, entering medical codes, requesting payments, and resolving account issues. This position is not responsible for providing care to patients. As a member of the School of Dentistry team, you are expected to form positive and productive relationships with peers, students, and leadership to support the mission, vision, values, and PROMISE standards of the organization. You are expected to encourage and foster a supportive and compassionate environment for all patients, students, faculty, staff, and the communities we serve.
Responsibilities:
- Provides customer service to patients by educating them on insurance policies, billing procedures, and coding issues.
- Contacts patients and insurance companies for payment requests, overdue payments, denied claims, and arranges payment plans.
- Contacts insurance companies for explanation of benefits, pre-authorizations, and to resolve claim issues.
- Coordinates and resolves denials including the appeals process.
- Processes changes in systems to support accurate and efficient billing processes.
- Reviews, audits, and provides feedback on billing processes at the clinical level.
- May provide training to others on billing procedures and practices.
Problem Solving:
Demonstrated potential ability to perform the essential functions as outlined above. Demonstrated knowledge to calculate expected reimbursement based on contract term. Demonstrated human relations and effective communications skills. Demonstrated knowledge of the entire billing process. Demonstrated computer skills. Working knowledge of insurance denials and appeals.
Work Environment:
Nearly Continuously: Office environment.
Physical Requirements:
Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking.
Minimum Qualifications:
Three years medical billing experience or equivalency (one year of education can be substituted for two years of related work experience) required. Thorough knowledge of the entire billing process, demonstrated computer skills, human relations, and effective communication skills are also required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Additional Information:
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status.
Posting Specific Questions:
Required fields are indicated with an asterisk (*).
- * How many years of medical billing experience or equivalency do you have (1 year of education is equivalent to every two years of experience)?
- Less than 1 year
- 1 year or more, but less than 2 years
- 2 years or more, but less than 3 years
- 3 years or more, but less than 4 years
- 4 years or more
Required Documents:Optional Documents:- Cover Letter
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
Contact us: (801) 581-2169 | By Email: employment@utah.edu
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