Washington Trust Block Island, Ocean Avenue, Block Island, Rhode Island, United States of America ● Washington Trust Centerville Road, 236 Centerville Road (Rte. 117), Warwick, Rhode Island, United States of America ● Washington Trust Charlestown, 4137 Old Post Road, Charlestown, Rhode Island, United States of America Req #1233
Thursday, September 19, 2024
Branch Flex Banker and Customer Service Representative
Branch Banking Careers Available at Washington Trust!
Our branch banking employees create an environment of trust and an exceptional experience for our customers. We’re looking to add to our team in various branches throughout RI - Current locations include Block Island, Centerville Road/Warwick, Charlestown and Richmond Call Center.
If you’re an experienced banking professional, or you have similar work experience with skills that will successfully assist you to grow into this role, this opportunity may be for you.
What your responsibilities will be:
- While actively engaging with the customer, process customer transactions accurately
- Understanding and applying bank policies and procedures
- Provide a superior banking experience for the customer through a relationship building approach
- Proactively seek and recommend the best products and services to fit the customer’s needs
- Contribute to the achievement of sales objectives
- Accurately and efficiently process and manage customer transactions
- Understand and navigate various bank systems and equipment (ATMs, cash counting machines, cash recycler)
Qualifications that make you a good fit:
- Enthusiasm for working with customers
- Possessing the initiative to be successful
- Proven experience in a customer service environment, prior banking or financial services experience a plus
- An understanding of personal finance which includes bank products and services
- Experience handling cash and processing transactions
- Strong computer skills with the ability to navigate various banking computer systems
- Experience dealing with confidential customer information
- Strong interpersonal skills
- The ability to initiate and maintain conversations that result in customer trust and banking relationships
- Great listening skills to identify products and services to meet customer needs
- Flexibility to adapt to ongoing business changes
- Bilingual language skills (English/Spanish) preferred
What we offer:
- Exceptional training and professional development from day one. We combine classroom and on-the job training with experienced mentors to support you during your development
- A Career Development Plan that gives you the knowledge and skills to advance. We’ll recognize and reward you with monetary increases and or bonuses at achieved milestones
- The opportunity to build successful relationships with business partners throughout the organization
- Achievable individual sales goals that pay you quarterly incentives while you contribute to the overall success of the branch team and organization
- Comprehensive benefits package, wellness program and generous tuition reimbursement for qualified coursework
- A friendly employee work environment with a company who maintains a culture of pride and commitment to our customers and community.
- Community service opportunities where you are encouraged and recognized for participation and giving back to your community.
Hours:
Full time 40 hour/week:
Monday-Thursday 7:45AM– 5:00PM, Friday 7:45AM-6:00PM, Saturday 8:00AM-12:15PM
*Saturday availability required, frequency of Saturday scheduling dependent on location.
Locations:
Various Branches throughout Rhode Island.
Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!
The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws.
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