Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range: $42.71 - $52.58 Hourly
Department: Health Department
Job Type: Regular Represented
Exemption Status: United States of America (Non-Exempt)
Closing Date: Open Until Filled if No Date Specified
The Opportunity:
THIS WORK MATTERS!
This recruitment is "Open Until Filled" to allow for a deeper candidate pool. Applicants will be reviewed weekly starting 10/08/2024.
The Commitment Teams Quality Program Specialist Senior (PSS) will lead multiple strategic priorities for the Commitment programs. This position will provide strategic direction by developing and/or recommending to senior management goals and objectives, and administering policies and procedures, based on data-driven analysis and participation on committees and rule-making events that impact the program, funding and legal requirements. They will lead/manage and exercise quality control over workflows, procedures, and billing practices. Provide subject matter expertise, technical assistance and consultation to hospitals, jails, and court systems. Lead in the development of interagency resources and materials. Serve as liaison between the Involuntary Commitment Program, Post-Commitment Program, Division programs and external providers of contracted services and system partners. This role will also lead dialogue with various stakeholders to identify and address system barriers and challenges.
As the Commitment Teams Quality PSS, other duties will include:
Continuous Quality Improvement
- Develop and implement quality improvement plans for pre and post commitment programs that are in alignment with the contract with the Oregon Health Authority (OHA), and based on Oregon Revised Statutes (ORS) and Oregon Administrative Rules (OARs).
- Organize structure and response steps for evaluations of complex situations, resources needed, outcomes, compliance with legal and funding requirements, changes in processes, and development of recommendations to meet stated changes and requirements.
- Assist program leadership in data informed program design, including applying leading with race values to address the needs of marginalized and vulnerable populations.
- Analyze, understand, and articulate potential/actual impacts of program decisions and activities on both the mental health and legal systems, and how the Behavioral Health pre and post commitment programs fit within these boundaries, requirements.
Program Coordination
- Review involuntary commitment and notice of mental illness (NMI) holds that are faxed from the hospitals daily and make assignments to staff for work completion, taking into consideration past NMIs, caseload sizes and culturally specific and language needs of the client and staff available.
- Use a variety of complex data systems and information to evaluate client status, NMI status and commitment status, track client movement in and out of placements and complete Oregon Health Authority (OHA) required forms for placements, commitments and transfers.
- Provide technical support and training for new and existing staff on program requirements and processes, including Oregon Administrative Rules (OARs) that apply to pre and post commitment programs, policies and procedures applicable to the program, state and federal standards and requirements.
- Track complex rule requirements and changes; analyze changes in relation to Oregon Administrative Rules (OAR) and Oregon Revised Statutes (ORS) and internal policies and procedures; update BHD policies, procedures and workflows with requirements; liaison with Quality Management and Human Resources when rule changes impact staff credentialing requirements or other work requirements.
Systems Engagement
- Serve as liaison between the Involuntary Commitment Program, Post-Commitment Program, Division programs and external providers of contracted services and system partners.
- Act as subject matter expert and Pre and Post Commitment Teams/BHD representative to participate in OHA Rule Advisory Committees to ensure staff, client, program and county voice is represented in all OAR and statute rule change processes.
- Lead dialogue and participate as designated spokesperson/subject matter expert, at meetings or forums with internal BHD and county staff, statewide commitment meetings and groups, meetings with OHA, meetings with system partners, such as Oregon Health Authority, Community Based Organizations, Hospitals, the Courts and internal county partners.
- Lead in establishing and maintaining solid working relationships with the entire system and partner/collaborate within the behavioral health continuum of care.
Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.
TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.
Minimum Qualifications (REQUIRED):
Education/Training: Equivalent to a bachelor's degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 7-10 years of qualifying training and/or experience).
Certification:
- Must meet the standards of Qualified Mental Health Associate - (QMHA) with the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found at MHACBO website. Current QMHA-I, QMHA-R, or obtain within 30 days of hire.
- Continuous Quality Improvement Certification within 12 months of hire.
Other:
- This position requires a background investigation, which may include being fingerprinted.
Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates.
- Qualified Mental Health Professional (QMHP-C)
- Knowledge of issues faced by those who experience behavioral health challenges and a basic understanding of the full continuum of care for those in need of services.
- Experience within the Pre and Post Commitment system or have direct knowledge of ORS 426 and OAR 309’s.
- Lead with race through actions and advocacy with internal programs, with community partners and across departments throughout the county.
- Demonstrate the ability to flex style when faced with myriad dimensions of culture in order to be effective across cultural context.
- Respect and appreciation for ethnic and cultural diversity.
- Ability to collaborate and build relationships to achieve positive work outcomes.
- Ability to maintain a safe and healthy workplace.
- High degree of resilience, is outcome driven, and can thrive in an environment of rapid change while managing pressure in an effective and professional manner.
SCREENING & EVALUATION (REQUIRED):
The Application Packet: You must submit ALL requested items below. Failure to do so will be deemed as an incomplete application.
- Attach a Resume demonstrating you meeting minimum qualifications; AND
- Attach a Cover Letter addressing the following:
- Demonstrate your experience working with diverse vulnerable populations; AND
- Describe your experience tracking and managing large amounts of data and producing reports and data analysis; AND
- How you meet the qualifications for this position.
Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.
The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
- Initial review of minimum qualifications
- An evaluation of application materials to identify the most qualified candidates
- Consideration of top candidates/interviews
- Background, reference, and education checks
ADDITIONAL INFORMATION:
Type of Position: This hourly union-represented position is eligible for overtime.
Type: Represented
FLSA: Non-Exempt
**Applying for this posting will give you the opportunity to be placed on the eligible list for future opportunities for Program Specialist Senior positions as positions for these programs become available. The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, and limited duration assignments.
Teleworking (if applicable): At this time, this position is designated to “routine telework,” meaning you will be working remotely (from home) most of the time; a hybrid schedule also is available. As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.
Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions?
Recruiter: Caitrin Thomaselli
Email: caitrin.thomaselli@multco.us
Phone: +1 (971) 4218257
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile: 6088 - Program Specialist Senior
