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Job Number: 506262
Work Type: Full Time with Full Benefits
Location: Fort Lauderdale-Davie, Florida
Department: Clinical Collection Service
Categories: Healthcare - Clinic Administration, Medical Professionals & Technicians
Job Title: Credit Balance Analyst - 992901
Job Category: Exempt
Hiring Range:
Pay Basis: Annually
Subject to Grant Funding?: No
Essential Job Functions:
- Reviews and analyzes patient accounts to identify credit balances resulting from overpayments, adjustments, or billing errors.
- Investigates the root cause of credit balances and implements corrective actions to prevent recurrence.
- Processes refunds for patients and third-party payers in accordance with established policies and procedures.
- Ensures that refund requests are properly documented and compliant with regulatory requirements.
- Maintains accurate records of credit balances, refunds processed, and related metrics.
- Generates and presents reports to management on credit balance trends, resolutions, and performance metrics.
- Works closely with billing, collections, and revenue cycle teams to resolve credit balance issues and improve overall processes.
- Coordinates with the finance department to ensure accurate reconciliation of accounts.
- Communicates with patients regarding credit balances, refund processes, and any necessary follow-up actions.
- Performs other duties as assigned.
- Completes special projects as assigned.
Marginal Job Functions:
Required Knowledge, Skills, & Abilities:
Knowledge:
- Proficient knowledge of MS Office Suite (Outlook, Word and Excel).
- General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- General knowledge of principles and processes for providing customer and personal services.
- Proficient knowledge of healthcare regulations, insurance policies, and compliance standards related to billing and collections.
- Proficient knowledge of healthcare billing software.
Skills:
- Proficient skills in giving full attention to what other people are saying.
- Advanced skills in talking to others to convey information effectively.
- Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions.
- Advanced understanding of written sentences and paragraphs in work-related documents.
- Proficient skills in considering the relative costs and benefits of potential actions.
- Advanced skills in communicating effectively in writing.
- Proficient skills in identifying complex problems and reviewing related information.
- Proficient skills in actively looking for ways to help people.
- Excellent verbal and written communication skills.
Abilities:
- The ability to tell when something is wrong or is likely to go wrong.
- The ability to apply general rules to specific problems to produce answers that make sense.
- The ability to combine pieces of information to form general rules or conclusions.
- Ability to work effectively with colleagues and supervisors.
- Ability to enter and verify information with accuracy.
- Ability to maintain confidential information.
- Ability to assess accounts receivable data, identify trends, and recommend improvements.
Physical Requirements and Working Environment:
- Must be able to identify and understand the speech of another person.
- Must be able to speak clearly so others can understand you.
- Must be able to see details at close range.
- Must be able to travel on a daily and/or overnight basis.
- May be required to work nights or weekends.
- May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing.
- May be required to accomplish job duties using various types of equipment/supplies.
Job Requirements:
Required Education: Bachelor’s degree in Healthcare Administration, Accounting, Finance, or a related field.
Required Experience: Minimum of two (2) years of relevant work experience in accounts receivable, billing, or a related financial role in healthcare.
Preferred Qualifications:
- Experience in handling financial transactions and reconciling accounts.
- Experience in a medical or healthcare setting.
- Experience in medical billing and coding processes.
Is this a safety sensitive position? No
Background Screening Required? Yes
Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities.
Advertised: Oct 17, 2024 Eastern Daylight Time
Applications close: Jan 17, 2025 Eastern Standard Time
NSU Health is seeking a detail-oriented Credit Balance Analyst to join our team. In this role, you will analyze and resolve credit balances on patient accounts, investigate causes, process refunds, and ensure compliance with billing regulations and internal policies. You will collaborate with multiple departments to enhance revenue cycle performance and improve the patient financial experience. If you have strong analytical skills and a passion for healthcare finance, apply today!
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