The Customer Solutions Analyst will be responsible for supporting DEUTZ customers and sales force while deploying various customer solutions to improve customer experience and streamline customer interaction. You will have the opportunity to drive business performance and increase customer value.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The Customer Solutions Analyst will be responsible for, but not limited to, the following duties:
- High degree of direct customer interfacing to identify appropriate customer solutions.
- Analyzing daily inventory levels, forecasts, and orders (Identify changes in the customer order patterns vs. forecasts that can cause shortage or excess inventory & communicate those observations to impacted teams on a timely manner).
- Managing product data between customer’s and DEUTZ system.
- Contribute to a customer-focused environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on resolving customer issues as quickly and effectively as possible.
- Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
- Assist DEUTZ sales and distribution teams as necessary, serve as liaison with Engineering, Quality and Warranty teams to provide seamless customer service.
- Manage open tickets through ticket system.
- Monitor and answer calls in line.
Supervisory Responsibilities: N/A
Travel Demands: Anticipated domestic and international travel is approximately 10-20% depending on business needs.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
EDUCATION/EXPERIENCE:
- Bachelor’s degree in business, Supply Chain or relevant field or equivalent.
- Two plus years of relevant industry experience.
- Demonstrated understanding of the end-to-end supply chain required (order management, logistics/distribution).
- Working knowledge of SAP required.
- Advanced proficiency in Excel (pivot tables, v-lookups).
ADDITIONAL REQUIRED SKILLS:
- Excellent verbal and written communication skills.
- Ability to present data in a clear, concise manner.
- Ability to handle difficult or sensitive situations with diplomacy and tact.
- Tolerance for ambiguity in the fast-paced environment of change.
- Critical thinking - able to organize and prioritize.
- Excellent time management skills.
- Demonstrated strong collaboration skills.
- Strong personal work ethic; an honest and straightforward manner.
- Self-motivated, energetic, 'can-do' attitude in a fast-moving environment.
- Willingness to travel (less than 20%).
LANGUAGE ABILITY:
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
MATHEMATICAL ABILITY:
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry.
REASONING ABILITY:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
WORK ENVIRONMENT:
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is in an office. The noise level in the work environment is usually quiet to moderate.
PHYSICAL DEMANDS:
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demand Requirement:
Frequency
Concentration: Daily
Communication: Daily
Vision: Daily
Verbal: Daily
Standing: Daily
Lifting: Daily
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.
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