The Regency Hotel is hiring! Be a part of an incredible transformation by applying with us today!
With a distinctive boutique ambiance, the Regency is a leading choice among Miami hotels. Our personalized service, attention to detail, and independent mind set differentiate us from our competitors.
Job Description
Night Auditors and desk agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast-paced environment with new challenges daily.
Primary responsibilities include:
- Registering guests, making and modifying reservations, hotel operator, and concierge duties.
- Candidates must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers as well as closing the night’s operations / night audits procedures.
Duties
- Must have a flexible schedule; Friday and Saturday night audit shifts are mandatory.
- Be responsible for accurate check-in and checkout of all hotel guests.
- Collect payments and post in the system.
- Utilize proper telephone etiquette when answering phones.
- Attend department meetings as necessary.
- Perform shift audit at completion of shift (Night Auditor Only).
- Perform cashiering duties utilizing MSI for hotel store purchases.
- Follow safety and security procedures.
- Communicate as necessary with other Departments.
- Understand and apply emergency procedures.
Qualifications
Qualifications:
- Considerable knowledge of computer systems for registration, reservations, and backup systems.
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Ability to read, write, speak, and understand the English language to communicate with guests and employees.
- Thorough organization and supervisory skills proficient in accomplishing tasks.
- Ability to develop subordinates to enhance advancement in the hotel and company.
- Ability to analyze complex statistical data and make judgments accordingly.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Additional Information
Pay rate for this job is based on experience.
- Personal Days
- Health Care Insurance
- Additional Insurance
- 401K
- All your information will be kept confidential according to EEO guidelines.
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