Transmission Analyst – Juliette Metrology Lab (Juliette, GA)
Requisition Number -
State-Region-City: Georgia-Juliette
Operating Company: Georgia Power Company
Description:
The Analyst in this position is responsible for customer service, shipping and receiving equipment, procuring equipment for capital and non-capital purchases, billing internal customers monthly, providing billing reports to internal customers upon request, and other supportive tasks on this wide variety of electronic and physical/dimensional Measuring and Test Equipment (M&TE). This position must also support the quality assurance program and act as secondary quality assurance representative. Other duties include understanding the calibration parameters and processes and discussing with customers as needed, picking up and delivering equipment, keeping customers updated on equipment, working with vendors to get updates on equipment, and documenting all processes to nuclear standards.
JOB REQUIREMENTS
Education Requirements:
- High School Diploma or equivalent
- College coursework and or degree a plus
- Military or civilian metrology experience
- Experience with customer service and/or quality management
Experience, Knowledge, and Skills:
- Experience working with multiple staff members in a corporate environment
- Strong computer skills with proficiency in Microsoft Office (Word, Excel, Power Point, Outlook) and other company applications
- Data entry experience and experience with specialized billing programs
- Experience using an online timekeeping system/software
- Ability to provide superior customer service to internal & external customers
- Excellent interpersonal and communication skills (telephone, verbal, and written)
- Ability to work well with teammates and customers
- Must be self-motivated and quick to grasp general concepts and guidelines
- Possess excellent time management, planning, organization, decision making, and problem-solving skills
- Flexible, multi-task oriented with the ability to meet deadlines, work with minimum supervision
- Strong focus and accuracy and attention to detail
- Ability to lift 50lbs (ex. heavy test equipment, case of paper, full file folder box, etc.)
JOB RESPONSIBILITIES:
- Procure capital and non-capital equipment for both the lab and internal customers.
- Conduct monthly billing and reporting to financial analyst.
- Provide billing reports and discuss billing questions with customers.
- Ship, receive, and bill Measuring and Test Equipment.
- Work directly with customers to support their needs.
- Work directly with vendors to ensure services are being delivered to the expected quality standards.
- Ship and receive items from vendors, issue payment, and ensure proper paperwork is supplied.
- Work alongside teammates to manage priorities and meet customer needs.
- Proper loading/unloading and storage of Measuring and Test Equipment (M&TE) in/out of delivery van.
- Pick-up and delivery of M&TE to/from customer locations.
Additional Attributes:
- Model the "Our Values": Safety Excellence, Unquestionable Trust, Superior Performance and Total Commitment.
- Promotes a diverse, trusting, equitable and inclusive environment where employees feel included, informed, engaged, and empowered.
- Exhibits Customer Service Excellence – striving to satisfy internal and external customers by adding value.
- Results-oriented approach to responsibilities and ownership and personal responsibility for assigned accountabilities.
- Strong interpersonal skills and proven ability to build strong relationships.
- Adapts to rapidly changing environment.
REPORTING RELATIONSHIPS:
Position reports to: Mike Lassiter, Metrology Lab Supervisor
Location: Juliette Metrology Lab @ 10986 GA Highway 87, Juliette, GA 31046.
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