Alchemy 365 is hiring! But before you click to apply make sure it’s a fit:
Our core values represent who we are, how we work, how we communicate, and what drives us. Our values define our culture, keep our teams strong and the workplace fun and uplifting.
YOU CARE -We are passionate about helping others achieve.
YOU DO IT RIGHT -We aspire to over deliver in all that we do.
YOU HUMANIZE THE PREDICTABLE -We know that every athlete has a name and that experiences at Alchemy are personal and authentic.
YOU LEAD, FOLLOW, OR GET OUT OF THE WAY -We are entrepreneurial thinkers who are determined to find a way to get it done.
YOU THINK THIS IS AWESOME -We go positively and optimistically into all aspects of our work.
Benefits:
- Competitive pay (starting at $55-65k)
- Flexible schedules
- Autonomy in your role
- Semi-remote work environment
- Free Alchemy membership
- Retail discount
Job Description:
The Alchemy 365 Operations Manager is a multifaceted role that is responsible for delivering high caliber customer service to our community of athletes and is also the gatekeeper of all back-end operational tasks that allow the business to operate at a high level.
This individual leads with a customer first attitude, is highly organized, able to manage multiple projects at one time, takes on tasks efficiently and is always looking for ways to streamline processes. The Operations Manager exemplifies our core values, serves our customer genuinely and authentically, and is a solution-first thinker who thrives in a fast-paced, start-up environment.
If you are organized, driven, have excellent customer service skills, and are ready to make an impact in the fitness industry, we encourage you to apply.
Responsibilities:
Customer Service and Account Management
- Serves as the primary contact for any inquiries related to our Athletes, spanning all Alchemy studios.
- Manages alchemy365.com live chat, info@alchemy365.com inbox, and all Alchemy 365 studio inboxes.
- Ensures the delivery of a positive digital customer service experience consistent with Alchemy 365 standards.
- Manages all membership cancellation requests and completes cancellation calls.
- Processes all account needs including member hold requests, switching clients membership tiers upon request, processing refunds, and referral credit.
- Manages the Alchemy 365 insurance kickback program through NICHA.
- Proficient at communicating Alchemy 365’s Terms and Conditions.
- Has a strong understanding of the Alchemy 365 organizational structure and can disseminate or escalate information through appropriate channels.
Scheduling
- Intakes and reviews time-off requests from studio employees, across all Alchemy locations.
- Ensures all shifts are filled.
- Builds and delivers all monthly schedules.
- Manages payroll goals.
- Uploads class schedules to MBO.
- Updates and manages Alchemy 365 schedule in When I Work.
HR
- Manages employee onboarding and offboarding.
- Enrolls employees in Ease and ADP.
- Runs payroll.
Facility Support
- Owns coordination of major facility upkeep (i.e. HVAC maintenance, painting touch-ups, equipment restocking).
- Responsible for ordering studio supplies and managing inventory levels.
Strategic Thinking
- Participates in regular meetings with the company’s operations team and collaborates with other employees across the country to advance company objectives.
- Attends monthly accounting and finance review meetings.
- Runs, analyzes, and reports on key performance indicators.
Required Skills and Experience:
- Motivated and passionate about health and fitness
- Possesses natural skills for hospitality and curating an excellent customer experience
- Strong written and verbal communication skills; professional phone etiquette
- Comfort with easing customer conflict through conversations and correspondence
- Ability to work independently with the confidence to make decisions and course correct as needed
- You are a complete task master and time management is a natural skill
- Ability to multi-task and coordinate ongoing projects, plans, and people
- Experience working positively with teams
- Strong entrepreneurial and resourceful problem-solving attitude
- Strong attention to detail and organizational skills
- Comfortable learning new software, such as MindBody, Hubspot, When I Work, Ease
- You believe in the Alchemy product and are a true ambassador
- Customer Service, HR, and Technology experience required
- Experience reading financial statements desired but not mandatory
