PRIMARY PURPOSE: Responsible for reviewing, preparing and disbursing funds on Refinances, Purchases and Lines of Credit. Performing mortgage loan support services including assisting members with questions and completing basic clerical duties while providing an easy member experience that will result in member loyalty.
ESSENTIAL DUTIES:
- Practice CBC core values:
- Make It Right - CBC pledges to do the right thing for our credit union by providing the greatest benefit possible to our members and our community.
- Make It Easy - CBC pledges to provide easy financial solutions, convenient locations, efficient service and simplified processes.
- Make It Personal - CBC pledges to nurture deep, personal relationships with members, based on their individual needs and preferences.
- Works with appropriate parties to clear any outstanding conditions prior to loan funding.
- Reviews and approves Estimated Closing Statement and Post Closing CD.
- Verifies and prepares wire transfer instructions.
- Verifies loan amount, fees, rate and any other funding amounts.
- Reviews (signed) loan documents for signatures, notary information, title and escrow instructions.
- Follows-up with any post-closing issues that may arise.
- Maintains a thorough working knowledge of Credit Union and regulatory changes that affect the Funding and Doc Drawing process.
- Resolves funding discrepancies with the Accounting and Shipping Departments.
- Inputs loan information in Servicing Director.
- Books loan on the appropriate accounting system and sets up servicing file.
- Current knowledge of policies and procedures of document drawing.
- Communicates with Processor, Loan Officer and Escrow Agent when documents are drawn.
- Serves as back up for Loan Servicing.
- Knowledge of RESPA / TRID requirements.
- Perform other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the knowledge, skills and ability required of an individual to satisfactorily perform the essential duties of this job.
- Knowledge of or ability to learn credit union's products and services as well as state and federal regulations that are applicable to the tasks performed in this position.
- Knowledge of mortgage loan funding and document drawing procedures.
- Member (customer) service skills to include responding promptly to members needs in a timely, friendly and respectful manner. Follow-through on member commitments. Ability to manage difficult member situations and keep emotions under control.
- Computer skills to include e-mail, word processing, spreadsheet, etc.
- Ability to apply reasoning and common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to communicate professionally and effectively. Speak clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions.
- Ability to demonstrate good quality work such as accuracy and thoroughness. Applies feedback to improve performance and monitors own work to ensure quality. Complete work in a timely manner. Ability to multi-task.
- Ability to work as a team player. Balance team and individual responsibilities. Exhibits objectivity and openness to others' views; gives and welcomes feedback.
- Ability to work on a consistent basis on scheduled days and at scheduled times.
EDUCATION and/or EXPERIENCE: High school diploma or graduate equivalency diploma (GED) and one to three years of mortgage lending and/or funding experience.
OTHER REQUIREMENTS: Must register with the Nationwide Mortgage Licensing System (NMLS), a process which requires submission of fingerprints to the NMLS and undergo a criminal background check with the Federal Bureau of Investigation (FBI).
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver license and current auto insurance.
PHYSICAL REQUIREMENTS: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential duties.
This position is of light physical activity performing non-strenuous tasks of a clerical nature. While performing the duties of this job, the employee is consistently required to sit. Requires occasional standing and walking. Occasionally required to squat and bend at the waist. Frequent repetitive use of both hands to include occasional simple grasping. Manual dexterity sufficient to reach/handle items and work with hands to fingers. Occasional lifting and carrying of files.
WORK ENVIRONMENT: Work area is a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level is moderate.
WORK SCHEDULE: Workweek will be 40 hours to include some overtime as needed. Occasional attendance at meetings before or after scheduled hours may be required. Management reserves the right to change any employee's work schedule to meet the operational needs of the Credit Union. Furthermore, management reserves the right to reassign any employee, either temporarily or permanently, to work at another credit union location.
TRAVEL: Minimal overnight travel (up to 10%) by land and/or air.
#J-18808-Ljbffr
