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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Partner Operations & Amex Assurance Company provides best-in-class specialty servicing. Specialty servicing includes insurance servicing, non-card servicing, and value generation marketing activities. As process owners, the team leads the end-to-end customer experience at both our third parties as well as our proprietary teams. Additionally, the team is responsible for the management and regulatory aspects of Amex’s wholly owned subsidiary, Amex Assurance Company.
Our team is searching for a Business Analyst who will report to the Director of Underwriting and Regulatory Affairs within AMEX Assurance Company. Critical to the role is intellectual curiosity, a proactive nature, attention to detail, comfort with data & financials, and strong work ethic. The Business analyst will work within a team that supports business requirements via accurate reporting delivery and ad hoc analytical requests. To do this successfully, the analyst will need to build a deep understanding of the business model and programs, have excellent analytical skills and good relationships at all levels.
How will you make an impact in this role?
- Provide key analytics and deliver timely data-driven recommendations to the AAC Underwriting and Regulatory Affairs leadership team regarding key metric performance: Providing data analysis support to existing and new product initiatives to increase revenue while understanding broader business impacts.
- Understand data that drives KPI’s inside and out and monitor them against goals regularly; identify changes, outliers and trends quickly, as well as underlying causes. Develop leading indicators to get ahead of metrics where possible.
- Work with the Director to align organizational priorities, drive cross-functional strategic initiatives, and ensure delivery against goals. This varies from setting the agenda to driving flawless execution of various projects.
- Provide relevant reporting and readouts on an ad hoc or scheduled basis.
- Understanding the relevant practices, modeling, and initiatives that drive outcomes within AXP’s day-to-day risk management apparatus, particularly for Underwriting functions.
- Enable leaders to make informed decisions and drive performance within their teams by providing the right insights at the right time.
- Develop reporting and presentation materials for executive-level audiences. This could include AAC, GPOS, the Board of Directors or GSG Leadership, and more.
- Other planning duties as required: for example, calendar or meeting planning and management (staff meeting, department huddles, town hall preparation), general department logistics and administrative coordination.
Minimum Qualifications
- Ability to think strategically and analytically with ability to translate analysis into actionable business strategies.
- Flexible, high energy team player with a ‘can do’ attitude and the ability to lead multiple projects and work within timelines.
- Desire to work on ambiguous projects, crafting clarity while driving successful and meaningful outcomes.
- Strong skills in data management, analysis, and deriving actionable insights.
- Highly proficient in Excel with excellent skills in the other Microsoft Suite tools (PowerPoint, Word, OneDrive).
- Experience with data and/or performance management tools, for example: Tableau, SQL, Qualtrics, NPM, CMS, etc.
- Outstanding communication skills – clear, logical, and succinct.
- Impeccable integrity required for handling confidential information.
Preferred Qualifications
- Cornerstone/Lumi/BigQuery/Hive experience preferred.
- Comfortable with large data sets and data manipulation.
- Demonstrated track record of integrity, innovation, and excellence.
- Self-confident with the ability and willingness to challenge and be challenged.
- Superior attention to detail and organization skills.
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Benefits
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries.
- Bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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