Revenue Cycle Credit Resolution Specialist
Central Service Office, Seattle, Washington, United States of America
Job Description
Description
Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.
At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more!
Position Summary
The Revenue Cycle Credit Resolution Specialist plays a vital role in delivering exceptional service to patients, insurance entities, and internal stakeholders regarding refund inquiries within the revenue cycle. This position entails addressing customer concerns, providing accurate information on the refund process, and collaborating closely with Refund Analysts to ensure effective issue resolution.
Key Duties and Responsibilities
- Provide outstanding customer service to patients, insurance companies, and internal stakeholders regarding refund inquiries.
- Address customer concerns, answer queries, and provide timely and accurate information about the refund process.
- Collaborate with the Refund Analysts to investigate and resolve customer issues effectively.
- Process customer refund requests, ensuring adherence to company policies and industry regulations.
- Maintain a positive and empathetic attitude in all customer interactions.
Education/Experience
- High school diploma or equivalent; additional education is a plus.
- Previous experience in customer service, preferably in a healthcare or financial setting.
Knowledge, Skills and Abilities
- Strong communication and interpersonal skills.
- Strong Excel and Microsoft skills.
- Ability to navigate and use relevant software for customer interactions.
- Ability to handle challenging customer situations with professionalism and empathy.
- Great organizational and multitasking abilities.
- Self-motivated; able to work following specific guidelines and in accordance with detailed instructions.
Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds.
Comments
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.
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