The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
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What Happens After You Apply.
The Department of Revenue's Taxpayer Service Center employs representatives trained to address citizens' tax related inquiries ranging in diversity from sales and marijuana excise tax to wage withholding and income tax.
Our customer focused representatives become highly skilled, trained professionals after receiving up to four months of onsite, comprehensive orientation and training. These employees learn many key aspects of the role of serving as a Temporary Tax Examiner. For example, instructing taxpayers on completion of applicable forms and documents; making determinations of appropriate tax collection procedures; and making authorizations or denials of refunds or assessments. Moreover, the Temporary Tax Examiner provides the public with information regarding tax statutes, department policies, procedures and positions on taxes administered by the department by telephone, web messages and issuance of letters.
Our work culture is based on teamwork, accountability, dependability and career growth. In fact, our best employees are excellent communicators, team players, have prior tax accounting experience, and are tech savvy!
Call Center
Call Center Tax Examiners must be able to analyze and understand the tax issues in a fast-paced environment, and explain the issues to the taxpayers so that they understand. This is a technical customer service position. Our staff answers inbound calls from the public. We answer both specific and ambiguous tax questions on all taxes administered by the Department of Revenue when callers are unclear, confused, or uncertain about our statutes/policies/procedures. We analyze accounts for accuracy and completeness, making adjustments as necessary, and explain adjustments to the callers. We respond to telephone inquiries concerning letters and notices of balance due from the Department, request supporting documentation if needed, and take the necessary steps to resolve errors utilizing the Department's tax software.
Service Center
Our primary function as customer service representatives is to interact directly in a face-to-face environment with customers. We are knowledgeable in all tax types and assist walk-ins with any tax issue they face. We set up new sales and withholding accounts. Many of our walk-ins have received a letter or have documentation supporting their claim. We adjust all DOR tax returns, waive penalty, issue refunds, or bills as necessary. Our Service Center personnel are trained in using our website, forms, and educating our walk-in clientele.
PLEASE NOTE:
- These positions are in training for approximately 3 to 4 months.
- Examiners are required to report to the Lakewood office at 1881 Pierce Street, Lakewood Co 80214 for the duration of the training.
- Once the training has been successfully completed, unless there are circumstances that prevent it, the examiner is expected to move to the work from home environment with occasional requirement to travel to the Lakewood office.
- Candidates who live 75 miles or more from the Lakewood location should discuss the travel requirements with the supervisor at the time of interview.
This announcement may be used to fill multiple vacancies within the Taxation Division. Individual work groups have varying responsibilities and job duties.
Residency Requirement:
This posting is open to current and non-current residents of the State of Colorado at the time of submitting your application. However, if you are selected and accept the position, you will be required to establish residence in the State of Colorado.
Class Code & Classification Description:
Temporary Aide (P1A1XX)
Temporary Aide class series description available online
MINIMUM QUALIFICATIONS:
Education/Licensure/Certification/Experience
Two (2) years of experience in bookkeeping, technical accounting, tax administration, business economics, finance, call center, high volume Customer Service or related experience.
AND
High school diploma or General Education Diploma (GED)
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to Accounting, Business Administration, Public Administration, Political Science, or a similar field may substitute for the required experience on a year-for-year basis.
Preferred Qualifications:
- The preferred candidate will possess the following qualifications:
- Experience working in public facing customer service
- Experience working with tax administration
- Familiarity with GenTax software
- Proficient with Microsoft Word and Excel
- Previous call center experience
DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communication skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the Colorado Department of Revenue:
As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint, background checks, and pre-employment drug testing may also be required for some positions.
Terms of Employment:
- Temporary Aides are limited Per Colorado constitution, a temporary employee may work for the State no more than nine (9) months in a 12-month period. The 12-month period is not defined as a calendar or fiscal year, but a rolling 12-month period that begins with the month of the first day of work for the temporary assignment.
- For continuous or regular (including part-time) work schedules, the temporary assignment starts the actual date the temporary employee begins work and ends after nine months. For example, a temporary employee who begins working June 15th may work continuously through March 14th. Upon completion of the continuous nine (9) month assignment the temporary aide must take four (4) months off prior to returning in the same position.
- Temporary employees pay state, federal and local (if applicable) taxes, Medicare tax, and contribute to the Colorado Public Employees' Retirement Association (PERA). They also receive Workers' Compensation coverage. A temporary employee does not receive health/dental/life insurance benefits and does not receive annual/holiday pay. Temporary employees are called to work on an as-needed basis; there are no set hours or guarantee of hours.
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
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