Job Description
Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.
Your Benefits at Vallen:
- Medical, Dental, Vision
- Paid time off (vacation, holidays, sick days)
- 401K with discretionary company match - (US positions only)
- Employer-paid Basic Life for Employee, Spouse, and Dependents
- Employer-paid Short-Term and Long-Term Disability
- Health Care and Dependent Care Flexible Spending Accounts
- Vitality Wellness Program
- Employee Assistance Program
- Employee Resource Groups for networking and team building
- Tuition Reimbursement Program
- Employee Referral Program
- Safety Shoe and Safety Glasses reimbursement
- Employee Discounts through BenefitHub
- Advancement Opportunity.
Position Summary: Directs and coordinates activities of workers engaged in conducting credit investigations, processing customer remittances and collecting outstanding customer accounts. The Director is responsible for ensuring that the department provides excellent service to other Vallen associates as well as to our external customers. These activities are to be accomplished by performing the following duties personally or through subordinate managers.
Essential Duties and Responsibilities:
- Manages supervisors who supervise associates in the Credit and Collections and Cash Applications Departments.
- Responsible for the overall direction, coordination, and evaluation of both Credit and Collections and Cash App Departments.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Assigns workers responsibility for investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications.
- Establishes criteria relating to credit limitations on customer accounts and handles special credit arrangements and deviations from standard terms of payment.
- Assigns responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and delinquent bills.
- Establishes criteria for customers' credit review activities.
- Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
- Reviews delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
- Coordinates exchange of information with others, including personnel in company branches, customers and financial institutions, to ensure accuracy.
- Submits delinquent accounts to attorney or outside agency for collection.
- Compiles and analyzes statistical data on fraudulent use of credit cards to develop procedures designed to deter or prevent future abuses.
- Ensures approved credit policy is communicated throughout the organization as is followed. Makes recommended changes to the policy as events warrant.
- Drives continuous improvement through metric based management.
Qualifications:
Education and/or Experience: Associates degree from college or technical school or 7+ years related experience and/or training; Advanced certification preferred (CPA, MBA, and/or CCM) Equivalent combination of education and experience.
Requirements:
- Must be a self-starter with the ability to work independently and with little supervision.
- Must demonstrate good time management skills.
- Must possess strong planning, organizational and execution skills.
- Must have the ability to set goals and meet deadlines.
- Must possess excellent customer service skills.
- Must demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner.
- Must possess a proactive and positive team approach to problem resolution.
- Must have the ability to establish strong working relationships with co-workers and management.
- Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity
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