LOCATION
Savannah, GA
JOB TYPE
Full-Time
PAY TYPES
Salary + Bonus
SALARY
$40000 - $60000 / year
BENEFITS & PERKS
LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises
APPLICATION DETAILS
No Resume Required, On-site Interview
POSITION OVERVIEW
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a highly skilled and dedicated Credentialed Tax Professional to join our team. The ideal candidate will have a deep understanding of tax laws, excellent attention to detail, and the ability to provide high-quality service to our clients.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:
- Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language
- Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries
- Document client interactions
CANDIDATE QUALIFICATIONS
Required
- Must be 18 years of age or older
- High school diploma or equivalent
- Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials.
- Must possess or be able to obtain any related State licenses, certificates, permits or bonds
- Must possess active PTIN (Preparer Tax Identification Number)
- Recent experience preparing federal and state individual 1040 tax returns for clients/customers
- Proficient with technology; solid knowledge of computer operations and software
- Must have (or be willing to obtain) a dedicated hardwired internet connection
- Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment with minimal supervision
- Critical thinking, problem solving, research skills and determination
Preferred
- Audit experience a plus (IRS and state tax authorities)
- Bachelor's Degree
- Bilingual (English/Spanish) communication skills (written & spoken) a plus
- Work at home experience
- State or Federal work experience
CONDITIONS OF EMPLOYMENT
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
DISCLAIMER
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.
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