Yard Manager - Spokane, Washington

PARR • Spokane, WA, United States • $200k - $250k / year • 1m ago

PARR is the single and total source for home building supplies, solutions, and service for professional home builders of large and mid-sized communities and single custom homes, and for motivated homeowners working on home improvement projects. Our customers and community members know they can rely on us to be the total source of home building supplies and solutions with legendary customer service and quality products. Headquartered in Hillsboro, PARR has grown considerably from its start in 1930 as a single lumberyard, to one of the Pacific Northwest's most respected brands.

Benefits

Voted the sixth top place to work in Oregon in 2023, we offer industry-leading benefits. We know that without great people, we can't be a great company.

Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
Employee paid sick days
7 holidays
2 medical plan options, one with no paycheck deduction (HSA) and our standard plan with a very low $1,250 deductible
Dental, Vision, EAP (Employee Assistance Program)
Massage, Chiropractic and Acupuncture coverage
FSA (Flexible Spending Account) and Childcare pretax spending programs
HSA (Health Savings Account) - PARR will match up to $600/year
Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
In addition to the 401(k) match, there is a 3% profit share contribution to the 401(k), with Board approval
Tuition reimbursement (up to $2,500/year)
Annual profit sharing (every full time employee who worked the full year earned a minimum of $2,750 for the 2022 year)
$1,000 referral bonus

PARR Promotes!

We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is a LOT of opportunity - PARR is growing fast!

We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.

Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.

Job Purpose

The Yard Manager is responsible for utilizing the company's FACE values, mission, and vision as guides in order to lead their employees and reach the yard's goals. This is accomplished through servant leadership and managing of the team. This position is also responsible for implementing operational strategies and objectives to ensure the yard's goals. As a manager, this position is expected to be involved in their community in some fashion, set time aside for self-improvement and always strive to be a better leader. This position directly reports to the Director of Operations. The Yard Manager interacts daily with all yard employees (in the store and outside yard) and customers. This position interacts regularly with local sales managers, corporate employees (Central & Local Purchasing Department, Account Management Team, Sales Managers, Human Resources, IT Department, and the PARR Leadership Team) as well as interacting regularly with vendor representatives and industry associates. Located out of our Spokane, Washington lumberyard. A full-time schedule is typically Monday-Friday from 8am to 5pm with extra hours if needed. Salary starts at $97,850 to $117,420 depending on experience + Profit Sharing.

Leadership Duties and Responsibilities

Supervise and direct the workforce at the yard & within the precut areas
Support both the Truss Manager and Millwork Manager on all activities as it relates to the facility as a whole
Identify and respond to the need for personnel changes at the yard
Manage day-to-day activities of employees from other departments assigned to your location
Continually evaluate and, as necessary, encourage change in the policies and procedures related to yard operations
Work well with all departments within PARR
Promote, support, and utilize other divisions under PARR's umbrella for the good of the whole
Support and follow PARR's brand standards
Recognize opportunities for improvement, turning that quickly into decisive, confident, and proactive action
Demonstrate confidence and carry self as a leader of the organization
Coach and delegate financial reporting, striving to build business acumen with the team
When faced with challenges, demonstrate FACE values and work through problems with a solution orientation

People Development

Identify and articulate performance expectations to employees
Assist as needed in the performance evaluations of employees from other departments assigned to your location
Create and maintain a well-rounded staff through cross training, open communications and continuing education with yard, precut, millwork and truss employees
Utilize the PARR University program and support the training ecosystem, providing adequate time and space for participants regardless of business volume
Keep current with employee evaluations
Follow and utilize company attendance policy as a tool
Ensure that all new hires complete the 90-day new hire schedule appropriately and attend new hire orientation
Utilize performance plans as a tool as needed
Create a team-driven environment, where the team is working towards a common goal
Understand strengths/weaknesses of everyone on the team
Understand enough of each position to teach as well as substitute when needed
Give prompt and straight feedback, especially reward and recognition
Have a cross training program that's clear to employees
Encourage team members to participate in the decision-making process
Be clear about benefits and how a person could/should use them
Work with every individual to create a career plan for themselves
Have a recognition and reward program at the location
Delegate tasks effectively. Create trust in the team by sharing and following up, not micromanaging
Use position as a manager to mentor, guide and encourage all employees at assigned facility

Business Duties

Enforce all company policies
Achieve yard's annual profit projections
Ensure merchandising programs are implemented
Continually update product knowledge and selling techniques
Maintain corporate guidelines and criteria for customer service
Ensure an appropriate level of inventory is maintained at the facility to handle volume, working with both sales and purchasing teams to forecast increases or decreases in volume
Train yard team in inventory process
Complete 24-month Dead Stock write-down per company policy
Train and lead the inventory management team at the location and train them in applicable tasks of Cycle Counting, Negative QTY research, adjustments, and SPC report management
Lead the 6-week physical inventory preparation cycle and complete the weekly checklists
Collaborate with both Central and Local Purchasing to align inventory needs with timing of available loads
Identify and proactively manage slow moving and dead stock
Prepare, monitor and control annual budget for the yard
Establish and maintain professional relationships with customers and vendors
Ensure equipment operators are trained in all aspects of safe and efficient vehicle use, as well as properly completing daily pre/post trip inspections
Promptly call/email the support teams back when they reach out
Walk new hires through benefit enrollment and know eligibility basics
Work with HR on PINs and Reviews
Hire and onboard correctly and timely with all proper processes and paperwork
Understand and use proper DOT requirements
Follow random drug testing protocol
Participate in the Inventory Exchange Program as an (Assistant) Visiting Manager
Report all accidents/incidents promptly using PARR standard procedures
Complete preventative maintenance for all equipment in accordance with Fleet Manager guidelines and notify them of issues affecting fleet safety, performance, or Customer support
Ensure vendors are providing service in-line with negotiated service - notify fleet manager if not
Participate in inventory Exchange Program as a Lead Visiting Manager
Understand the definition of a Resolved and an Unresolved Variance, and use knowledge to improve results
Maintain special order report as outlined by Company policy
Consistently maintain negative quantity report in a manner that occurrences are measured in lines rather than pages
Deal with dead stock proactively prior to the 24-month deadline in a manner that results in the highest return possible to the Company
Review daily and monthly reports to identify and correct problems in a timely manner related to invoicing, inventory, payroll (hours of service), and sales transactions
Assist customers at point-of-sale, as needed
Arrange community involvement for the yard by becoming involved with organizations that focus on improving areas of the community
Establish and maintain professional relationships with customers
Sell product to residential and commercial contractors as needed

Safety

Conduct/monitor accident investigations
Team members always wear high visibility/proper uniform
Work with Ops Lead to review daily equipment inspection reports for all fleet equipment, and ensure necessary maintenance and repairs are completed in a timely manner
Maintain a comfortable and safe working environment for all employees
Work with yard leaders and truss and millwork managers to proactively address safety issues and bring them to the attention of the proper department
Team always demonstrates consistency in following all company's safety protocols
Ensure that there are the appropriate number of First Aid and AED certified team members
Ensure safety committee meetings occur monthly, members are properly trained, and appropriate documents are uploaded to shared folder
Ensure yard follows proper and timely reporting of all necessary accident and claim reports
Utilize DashCam information as a tool to coach continuous improvement with driver team
Work with Ops Lead to ensure maintenance and repair of all equipment
Ensure that the team keeps the facility in excellent, organized shape

Communication

Promptly respond to customer complaints and concerns
Promote a culture of new ideas
Know who to call for help and do so
Regularly give credit where credit is due
Team uses "us" language about PARR - not "you/those guys"
Set expectations and goals, hold people accountable
Communicate to people in their environment (walks the yard and communicates there, spends time at counter, etc.)
Live the FACE values
Uphold the 12 commitments to communication from Discover the Difference
Create and deliver clear and effective PINs
Take ownership of opportunities for team to improve and work to be a part of the solution
Entire team works cordially, professionally, diplomatically, and with a high level of customer service
Strive for continuous improvement, seeking out, listening and responding to input from employees and customers
Allow disagreement and use it to create discussion and consensus
Be willing and adept to communicate with team about ways improvement is needed
Demonstrate great listening skills and follow-up as necessary
Act as a conduit of information for information that comes from within the company.
Be consistent and transparent in company communication

Results

Maintain fleet to PARR's Brand standards
Maintain facility to PARR's Brand standards
Complete budget to actuals monthly
Achieve budgeted bottom line, consistently and demonstrably strive for financial improvement
Manage operating expenses closely to the approved budget
Understand health index and take action to improve results
Communicate and share On-Time/In-Full metrics with entire team for continuous improvement
Achieve productivity per manhour budget targets
Use OT effectively
Utilize employee survey scores to create and maintain a consistent high level of employee engagement and improvement
Be active during manager meetings, giving insight and opinions and take actions after meetings to follow company direction
Exhibit a strong employee retention pattern, measured by being above company average for similar location
Consistently seek and identify the details and processes that lead to positive change
Share knowledge and experience with team, striving for consistent financially minded behavior

Qualifications

High school diploma or GED
3 years prior supervisory/management experience
Knowledge of management principles, practices, and production methodologies
Knowledge of lumber and plywood purchasing principles, practices, and protocols
Knowledge of home and commercial construction principles, practices, and protocols
Knowledge of the effects of "market conditions" upon the wood products industry
Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
Must be able to type 30+ WPM
Proficiency in Microsoft Word, Excel and Outlook
Class C driver's license or reliable alternative transportation required
Willingness to commute and/or relocate
Ability to identify a broad range of building product materials, their grades, allowable tolerances and application techniques

Interpersonal Skills

Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment.
Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types. Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold.
Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers.
Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone and public speaking to medium size groups
Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy.
Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence.
Ability to think and respond quickly, positively and professionally to constantly changing circumstances.
Remain calm under pressure - professional and confident during trying times
Humble, transparent and honest about limits of own knowledge
Able to think through unintended consequences of choices, learns from mistakes
Organized - deals with big rocks, not gravel
Always strives for continuous improvement
Takes ownership of decisions, good or bad