Description
Purpose of Position: This position is responsible for both acquisition sales and overall account ownership to high profile, Fortune 500 businesses, City/County/State government accounts, large scale education institutions, Medical Systems and tribal communities. This includes all facets of customer lifecycle including identifying new sales opportunities, C-Level positioning, delivering professional sales presentations in writing and in person, active follow up, and complex contract negotiations.
A Day in the Life of the Sr. Strategic Account Executive - GEMS:
- Manage accounts on an ongoing basis ensuring satisfaction and retention through superior customer focus. This includes frequent service follow-ups, problem solving, and emerging needs identification.
- Manage installation projects with various teams to ensure on-time delivery, successful turn-up and customer satisfaction.
- Respond to requests from customers for information, support, assistance, joint proposals, pricing, etc.
- Respond to demand sales requests.
- Support others within the sales/service team to achieve customer satisfaction.
- Conduct proactive sales activities, including proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements.
- Negotiate to secure contracts with MIS and Telecommunications Managers in order to achieve revenue growth and retention.
- Other duties as assigned.
What You Bring To The Table:
- 10+ years success building RFP templates; winning multi-site bids with million dollar contract values.
- Minimum 10 year track record of success selling to large business with technical solutions.
- Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts.
- Ability to sell to C level executives within an organization.
- Proven ability to build and execute a multi-year sales revenue plan into Complex accounts.
- Experience in systems selling, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies.
- Professional business acumen in funnel management and forecasting in a CRM environment.
- Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications.
- Operational understanding of telecommunications ordering, provisioning, and billing processes.
- Working knowledge of general marketing principle tools and processes.
- Skills necessary for decision making and maintaining customer retention.
- Track record of Sales revenues exceeding $50K annually.
- Involvement in trade and commercial organizations to expand the market awareness of the company.
- Must possess a valid driver's license with a satisfactory record per the Company's standards and policy.
We're Proud To Offer a Comprehensive Benefits Package Including:
- 401k retirement plan, with employer match.
- Insurance options including: medical, dental, vision, life and STD insurance.
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization.
- Floating Holiday: 40 hours per year.
- Paid Holidays: 7 days per year.
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws.
- Tuition reimbursement program.
- Employee discount program.
Our Mission Statement:
- Take care of our customers.
- Take care of each other.
- Do what we say we are going to do.
- Have fun.
Diverse Workforce / EEO: Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
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