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Job Description
- Evaluate initial loan applications and documentation to confirm credit worthiness and ability to repay.
- Complete initial analysis of applicants’ credit and income by verifying initial decisions and communicating this to the applicant.
- Communicate critical origination timeline, product, pricing, and underwriting requirements to all applicants.
- Perform outbound calls to applicants and work with them to ensure receipt of required documentation critical to successfully move loans through the sales process to funding.
- Communicate suspense, loan approval, and/or declinations to ensure the customer is informed at all times.
- Coordinate and manage realtors, builders, mobile signers, and other third parties.
- Oversee loan process to ensure timely delivery and content communication with the borrower of initial disclosures, changed circumstance re-disclosing, delivery of closing disclosure, and closing documents.
- Improve upon and refine sales and customer service knowledge and techniques via ongoing training.
- Maximize the number of qualified loans funded monthly.
- Work all leads presented to you.
- Actively work new leads provided with urgency.
Qualifications
- Professional demeanor and strong work ethic with the ability to establish and build working relationships with applicants, guiding them from initiation to successful completion of the loan process.
- Driven by high performance in a high expectation commission environment.
- Strong verbal and written communication skills.
- Background or previous experience in financial services and sales in an inbound or outbound call center.
- Solid time management skills and the ability to prioritize activities.
- Ability to establish and maintain working relationships with team members.
- Must be computer literate with above average proficiency in MS Office and internet skills.
- Great telephone skills including communicating clearly and effectively both verbally and in writing.
- Ability to learn and navigate multiple systems, applications, and workflows.
- Ability to exhibit grace under pressure while successfully navigating stressful work assignments or situations efficiently and effectively.
- Ability to meet critical deadlines under stressful conditions.
- Self-motivated and able to work independently.
- Able to move between tasks and duties quickly and efficiently.
- Excellent organizational skills.
- Excellent prioritization and time management skills.
Minimum Knowledge, Skills, and Abilities:
- Two to four (2-4) years successful origination of loans; residential mortgage loan experience preferred but not required.
- Strong knowledge of federal, state, and/or regulatory requirements of mortgage lending.
- Overall good knowledge and understanding of mortgage product, pricing, and underwriting guidelines.
- Consultative sales skills in a mortgage sales organization.
- High volume transaction processing experience exhibiting the ability to follow written procedures and processes with a high level of accuracy and attention to detail.
Education:
- Must be registered with the Nationwide Mortgage Licensing System (NMLS) and have passed the Nationwide and California exams, with the willingness and ability to become licensed in additional states after employment starts, at the company's expense.
Benefits:
- Catered lunches, a fully stocked kitchen, and subsidized gym membership.
- Competitive salary packages and bonuses.
- A flexible vacation policy allows you to truly relax and reboot.
- Comprehensive health, vision, dental, and life insurance as well as disability benefits.
- 100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.
- 401(k) and education on retirement planning.
- Tuition reimbursement on approved programs, up to $5,250 a year.
- $200 Monthly contribution to help you pay off your student loans.
Job Type: Full-time
Required education:
Required experience:
- Mortgage Loan Originator: 2 years
- Call Center: 1 year
Additional Information
All your information will be kept confidential according to EEO guidelines.
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