Fraud Analytical Retail Card Manager
Work Location: Wilmington, Delaware, United States of America
Hours: 40
Pay Details: $86,840 - $139,360 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Line of Business: Financial Crimes & Fraud Mgmt
Job Description:
The Fraud Analytical Retail Card Manager is responsible for overseeing products and/or business channels, with the primary goal of minimizing fraud losses and determining fraud patterns. This role includes leading the development of Fraud strategies to mitigate fraud loss while balancing customer and operational impacts.
The Fraud Analytical Retail Card Manager will report on overall Fraud losses and trends, monitor rule strategy performance, and utilize experience in Fraud and SQL to reconcile metrics for Executives and Business Partners.
This is a Remote Opportunity
Monday- Friday
8:00am to 5:00pm
***You must be work authorized in the United States without the need for employer sponsorship.***
Depth & Scope:
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required.
Fraud Losses Management
- Reviews fraud attacks to understand and address coverage gaps.
- Participates in quarterly and annual fraud loss forecasting exercises.
- Develops insights and rules to deliver fraud loss plan.
- Manages shifting network rules and liability requirements.
- Uncovers and resolves process gaps throughout the Bank.
- Provides alert support to address emerging threats.
Fraud Rule Management
- Manages strategy design and configuration in all fraud prevention platforms.
- Changes socialization and adherence to Change Management protocols.
Fraud Operational Support
- Participates in operational forecasting and capacity planning.
- Manages fraud case prioritization strategy to optimize return-on-investment.
- Effectively partners with Defect Managers to identify and remediate coverage gaps.
Design/Update Monitoring & Reporting
- Identifies and addresses key reporting needs required to manage fraud losses.
- Supports existing monitoring by refreshing reports when data or requirements change.
Partner Support – TD Partners Outside of FC&FMG
- Supports project intent and ongoing partner projects; provides risk identification and cost estimates.
- Leverages fraud expertise to help define fraud resilient products and processes.
- Ensures Fraud policy alignment and implementation.
- Provides monthly partner loss performance updates and participates in review sessions.
Education & Experience:
- Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required.
- 7+ years relevant experience.
- Experience with SQL/SAS/Data manipulation tools required.
- Strong communication and presentation skills.
- Ability to reconcile numerous metrics and condense/summarize for Executives and Business Partners.
Customer Accountabilities:
- Understands and supports the Bank’s Customer Service Strategy.
- Provides the highest level of Customer service when dealing with internal partners, vendors, or Customers.
Employee/Team Accountabilities:
- Sets appropriate context for the business unit/function to enable optimal performance.
- Creates an extraordinary place to work — Advances and sustains a unique, inclusive culture.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
#J-18808-Ljbffr
