Senior Casualty Claim Professional/Adjuster
Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category: Claim
Target Openings: 1
What Is the Opportunity?
We are seeking a Senior Claims Professional for our London or Redhill office, with experience in handling large casualty losses over £100k (injury and property damage). Motor, property, and technical experience are advantageous, and a willingness to cross-train into other claim types is preferred. Under general direction provides market leading expert claim handling in areas of investigation, evaluation, negotiation and resolution of assigned claims in accordance with the Company's policies, procedures, best practices and controls at all times of claims arising from designated line(s) of business.
What Will You Do?
- Manage and handle a diverse portfolio of complex and often large claims arising from the assigned line(s) of business.
- Collaborate with Underwriting and Actuarial partners on portfolio, risk mitigation, policy language, and claim trends.
- Open new claims and set reserves; carry out early appropriate investigations in respect of policy coverage, liability and quantum.
- Fairly, promptly and proactively negotiate settlement of claims and communicate promptly on cover.
- Reserve claims accurately in accordance with Company guidelines and best practices, ensure that Company service standards are upheld and maintain data accuracy.
- Ensure that vendors provide a market leading, cost effective service to both insured and the company by continually monitoring their performance, cost and quality.
- Provide market leading claim service working closely with the Claim Management team and the broader business to deliver and enhance the claim offering.
- Maintain a close collaborative working relationship with underwriters, actuaries and risk management, and where appropriate, promote the interests of Travelers by working with other business areas.
- Work as a team member providing such support as required by other members of the team and fully participate in individual and shared project work.
- Partner with Underwriting to sell and market business and strengthen external client relationships.
- Where required, attend claim review and other customer service related meetings with the Insured and Brokers, promoting the values of the department and the company and the marketing leading claim services that it provides.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Thorough technical expertise with proven track record managing key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures required.
- Advanced communication skills.
- Advanced customer focus.
- Intermediate strategic planning.
- Intermediate business perspective.
- Intermediate ability to build collaborative relationships.
- Intermediate openness to influence, flexibility.
- Intermediate teamwork.
- Advanced credibility.
- Team player with positive attitude and effective engagement skills.
- Market experience.
What is a Must Have?
- Significant experience and sound judgment handling claims within assigned line(s) of business.
- Minimum of 5 GCSEs (or equivalent) including Maths and English.
What Is in It for You?
- Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit Travelers Benefits.
Job ID R-39262
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