Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.
Position Summary
Acts as the single point-of-contact for benefit plan implementation in support of Key and Select clients. Mediates and coordinates resolution of all project deliverables and implementation-related issues. Develops and executes implementation strategy consistent with customer expectations; ensures strategy is administered in accordance with all performance guarantee arrangements. Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process; engages team members to follow-through on their responsibilities and tasks. Evaluates impact of customer-requested exceptions and develops reasonable alternatives to satisfy client’s needs while minimizing impact on Aetna systems and operations; identifies, communicates and tracks cost-sensitive items not included as part of the standard process and highlights them for consideration in the determination of rate adjustments or renewal activity, and to minimize expense gaps. Collaborates on review, analysis, and development of recommendations for the design of complex account and benefit structures based on customers’ objectives and Aetna’s systems, administration, and reporting requirements. Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.). Identifies gaps and recommends enhancements related to new and/or existing products, services, and workflows based on a broad view of the organization; contributes to the development of new or updated implementation tools, resources, and materials. Provides consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both Aetna and clients. Participates in customer finalist meetings representing the capabilities of the organization’s implementation services process; identifies opportunities for cross-sales and account rounding of additional Aetna products and services throughout the implementation process. Leads critical initiatives that contribute to the development of new or updated implementation tools, resources, and materials. Participates in the development and introduction of new products, and identifies the potential impact on workflows and the overall implementation process; may be responsible for defining, developing, and implementing new or redesigned process workflows in support of new products. Furnishes essential feedback on the effect new products lend to the implementation process. May assist with the selection of implementation staff and the development of training activities; mentors and coaches new/junior staff members.
Required Qualifications
- Project management and leadership experience.
- Experience preparing and delivering presentations.
- Experience interacting with various levels of the organization to effectively influence others and achieve optimal results.
- 5+ years healthcare industry experience.
Preferred Qualifications
- 3+ years in-depth knowledge of Aetna's spectrum of products, services, and system capabilities.
Education
High School Degree or Equivalent.
Pay Range
The typical pay range for this role is: $63,300.00 - $139,200.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and Company policies.
We anticipate the application window for this opening will close on: 03/15/2024.
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation, or other services through ColleagueRelations@CVSHealth.com. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
#J-18808-Ljbffr
