Job Description
Your Job
Flint Hills Resources is seeking an IT Product Support Analyst Co-Op to be a part of a dynamic and fast-paced team who provides support to applications, data, and integrations that are crucial to FHR capabilities. This team is focused on customer-service excellence, reliability, and continuous support transformation. As a co-op, you'll gain hands-on experience in supporting applications, data, and integrations that are vital to FHR operations. This is a fantastic opportunity to develop your technical skills, learn from experienced professionals, and contribute to real-world projects.
This position, based on-site in Wichita, Kansas, offers the flexibility to work 15-25 hours per week around your school schedule (primary hours between 7:00 AM and 5:00 PM).
What You Will Do
- Assist in and directly respond to, troubleshoot, and resolve technical issues related to data systems, data flows, and calculations.
- Work with a cross-functional team to help address critical issues across multiple business applications.
- Learn to investigate root causes of systematic or repetitive issues, collaborating with IT teams, end users, and/or vendors to recommend and implement long-term solutions.
- Help monitor and act on alarms/alerts to improve proactive monitoring of critical data and integrations.
- Use, maintain and improve documentation, partnering with the product team to ensure both support and user documentation is sufficient and effective.
- Build your knowledge of the tech stack used and how they impact business processes, while seeking opportunities to improve customer experience and service quality (automation, exploring AI and proactive monitoring, etc).
- Collaborate with the product delivery team, contributing to supportability and reliability improvement discussions, staying connected with upcoming product changes and releases, and ensuring support processes are up to date.
- Develop an understanding of the product direction and potential support impacts by engaging in discussions with product owners and utilizing product roadmaps.
Who You Are (Basic Qualifications)
- Currently enrolled in an associate's degree, technical certificate, or bachelor's degree program in Information Technology Systems, Computer Support Specialist, Management Information Systems (MIS), or a relevant IT field.
- Strong problem-solving skills and the ability to communicate effectively with customers.
- Basic knowledge of SQL and the ability to write or understand simple queries.
- A keen interest in supporting and troubleshooting data systems and integrations.
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
What Will Put You Ahead
- Prior experience in IT support, troubleshooting, or customer service.
- Interest or experience in learning programming languages such as .NET, TypeScript, or Python.
- Familiarity with event-based and API integrations.
- Awareness or interest in learning cloud technologies, particularly AWS (e.g., Lambda, S3).
- An interest in learning about data integration tools such as Denodo or Alteryx.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.
#J-18808-Ljbffr
