The Tax Collection Manager will have responsibility for managing 5-6 supervisors and a staff of 15 to 20. The Unit manages all functions necessary to account for funds collected and disbursed, accounting regarding interstate claims, and employer communications. The goal is to find a leader who can transform the unit into a customer-centric organization providing excellent customer service and to direct continual improvement for every business process the unit manages.
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Confers with Attorneys, Corporate Officers, and taxpayers in the interpretation of tax law liabilities.
- Develops and oversees the implementation of special Billing and Collection programs to enhance revenue gains for the Division.
- Designs procedures and changes for the enhancement of the computer system.
- Evaluates and approves abatements, corrections, assessments, write-offs, offers of compromise, uncollectible and tax warrants.
- Reviews complex cases in order to determine if tax law has been properly applied.
- Provides training on new computer systems, both in and outside of the bureau, and how they pertain to the Billing and Collections system.
- Recruits, trains, supervises, and evaluates the performance of subordinates.
- Determines capital expenditures to properly supply the bureau with adequate resources.
- Manages the integration of outside collection personnel into the bureau's phone power operations.
- Manages the enforced collection of business and personal taxes to include account management and support services such as wage attachments, bank account seizures, and seizure of personal property.
- Prepares and designs a variety of reports for submission to the Director, Deputy Director, and Assistance Director concerning production, quality assurance systems, status of projects, and computer program development and maintenance.
Job Requirements
JOB REQUIREMENTS for Tax Collection Manager Applicants must have education, training, and/or experience demonstrating competence in each of the following areas:
- Three years experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational, and program documentation; coordinating, overseeing, and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the system's actions, and determining critical system performance to ensure applications meet user needs.
- Three years experience in tax liability determination which includes analyzing and evaluating tax records in order to determine tax liability in accordance with federal or Delaware tax laws, rules, and regulations.
- Three years experience in debt collection in accordance with federal and state laws, rules, and regulations.
- Six months experience in contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.
- Knowledge of operations management which includes planning, directing, coordinating, controlling, and evaluating operations typically through subordinate supervisors.
Additional Posting Information
This position is Limited Term through July 1, 2025 with Possibility of Extension.
The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of the interview.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hire's Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
Benefits
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training, and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title, and job duties. For education and training, list the name of the educational provider, training course titles, and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education, and training history as it relates to the job requirements.
Once you have submitted your application online, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
