At TreviPay in Overland Park, Kansas, United States
Job Description
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation. Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
We are looking for an experienced Accounts Receivable (AR) Manager, Portal Invoicing & Arbitration to lead at least 2 supervisors whose teams provide manual customer invoicing and dispute resolution services for multiple client programs. The Manager will work within a team environment with account management, support operations, accounting, and finance. They will endeavor to successfully invoice clients’ portal customers and to navigate dispute resolutions with customers and merchants while maintaining healthy accounts receivable portfolios.
Essential Duties and Responsibilities
- Ensure that an extraordinary customer experience is provided on every interaction with both internal and external customers.
- Conduct escalation outreach to customers who request, or need, managerial assistance.
- Communicate initiatives, operational changes, and other important information to the teams.
- Motivate and develop a team of specialists by leading to ensure individual and team performance expectations are met.
- Administer effective formal performance evaluations, performance coaching and progressive discipline.
- Collaborate with management to enforce and enhance department procedures, team priorities, and achieve departmental and corporate goals.
- Discover training needs, help streamline existing processes, and develop new workflows ensuring that our customers’ needs are met above expectations.
- Interview and select talented candidates for hire to maintain a dedicated, high performing workforce.
- Create an inspiring team environment and culture.
- Other duties as assigned.
Education, Experience, Certification Requirements
- Bachelor’s degree preferred.
- Minimum of 8 years of experience in customer support preferred.
- Minimum of 3 years of experience managing a team.
- Advanced knowledge of working with Microsoft Office products.
- Experience with Salesforce/Service Cloud is a plus.
- Proven aptitude to quickly understand business models and metrics.
- Strong leadership skills with demonstrated ability to innovate, make decisions, influence, and motivate others.
- High energy and positive, 'get it done' attitude.
- Impeccable interpersonal, organizational, problem-solving, and leadership skills.
- Amazing written and verbal skills - you're able to articulate clearly and concisely, even during escalated interactions.
- You're empathetic, able to feel the emotions of others and diffuse tough situations.
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