JOB SUMMARY
The Fuel Tax Coordinator III acts as a subject matter expert and escalation point for SSC/HQ Fuel Tax teams and offshore vendor. The Coordinator will process fuel tax documents, collaborate with customers, vendors, and Ryder team members to address and resolve reporting and document concerns. The Coordinator is responsible for overseeing multiple automated and semi-automated customer processes.
RESPONSIBILITIES
- Approve, validate, and process fuel tax reports for all Customers. Manage and maintain document receipt as well as vendor escalation queues. Ensure format and file type are acceptable to Ryder and IFTA.
- Distribute and oversee workload for Collection Coordinator II and assign cases to Compliance Counterparts to address missing/inaccurate data.
- Oversee automated and semi-automated processes including but not limited to addressing escalations, technical issues, tracking, and productivity reporting.
- Identify customers utilizing a system or format that is compatible with an automated provider. Collaborate for setup of electronic data transfer.
- Responsible for maintaining updated reporting including but not limited to customer, vehicle, and vendor information to ensure accurate tracking and reporting.
- Provide education, training, and support for customers, vendors, and Ryder teams as well as education and guidance for specialized situations with internal and external customers.
- Lead special projects including delegation, progress reports, and completion analysis.
- Audit manual and backup files to confirm data continuity to mitigate IFTA audit risk.
- Responsible for daily, weekly, and monthly scorecard metrics associated with designated areas.
ADDITIONAL RESPONSIBILITIES
- Meet all outlined SLA and Quality goals established for the team and position.
- Perform other duties as assigned.
QUALIFICATIONS
- HS diploma or GED, required.
- Three (3) years or more of related work experience, required.
- Three (3) years or more related business experience in Fuel Tax, required.
- Knowledge of Fuel Tax requirements, processes, and restrictions, intermediate required.
- Proficient in Microsoft Office products (Access, Excel, Word, PowerPoint, and Outlook), intermediate required.
Skills and Abilities
- Ability to guide, engage, and impart knowledge to others.
- Effectively coach and deliver constructive feedback.
- Ability to simultaneously handle multiple priorities.
- Demonstrate excellent judgment and decision-making skills.
- Ability to listen, write, and speak effectively. Inform, explain, and give instructions.
- Detail-oriented with excellent follow-up practices.
KNOWLEDGE
- Microsoft Excel – Intermediate.
- Microsoft Word - Intermediate.
Job Category: Compliance
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Pay Type:
Hourly
Minimum Pay Range:
20.00
Maximum Pay Range:
20.00
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug-Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
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