Deposit Systems Review Specialist I/II/III
Position: Deposit Systems Review Specialist I/II/III | Division: Deposit Operations
Work Days: Monday - Friday | Hours of Operation: Flexible- 7:30am - 6:30pm
Why Broadway Bank:
We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.
Our Broadway Bankers are empowered to drive innovation, grow their careers, and be their authentic selves, regardless of their background.
Purpose Overview:
This is an advanced position in the Deposit Systems Review area of the Deposit Operations Department and is responsible for assisting with daily operations as well as non-routine departmental functions. This position is well versed in all functions of the Deposit Systems Review area. In addition to completing all daily assigned tasks, this position serves in a backup capacity for all daily departmental functions on an as-needed basis, to include accurate and timely input and review of data entry maintenance work received from financial centers regarding new and existing accounts, image processing duties, placement of Regulation CC holds, and processing court orders. Also responsible for resolving requests and questions received from customers or other departments within the bank. Non-routine functions include, but are not limited to, system testing, fraud mitigation, special projects and reporting, and ensuring that procedures are current and accurate.
Essential Functions:
- Conduct quality control by reviewing new account and maintenance reports to ensure accurate data entry from financial centers and update signature card information.
- Ensure the collection of all required legal documentation for new and revised accounts and maintain tracking logs for missing/incomplete documents.
- Process account maintenance requests, perform CIF and account-level data entry, and manage document scanning and storage to ensure quality and compliance.
- Manage Quality Control Help Desk tickets and provide timely resolution of inquiries, ensuring issues are addressed within defined service levels.
- Monitor and maintain compliance with regulations, including Reg CC, Reg E, and CIP, ensuring proper documentation and timely application of required account holds.
- Handle specialized tasks such as reviewing and processing IRS B-Notices, managing W-8 Ben solicitations for foreign customers, and conducting annual escheatment processes.
- Review CD and IRA documentation for accuracy, process distributions, and ensure compliance with IRS regulations for customers reaching the required distribution age.
- Research, process, and resolve court orders (e.g., garnishments, child support liens) by notifying customers, processing fees, and working with law enforcement and legal counsel.
- Process 1099 and 5498 corrections on the Fiserv system.
- Conduct monthly audits of compliance-related tasks, ensuring all regulatory and internal control measures are upheld.
- Assist with system upgrades such as Nautilus, Signature and Aperio, participate in testing, and suggest procedural improvements for efficiency and compliance.
- Provide technical training and guidance to junior team members, ensuring accurate knowledge transfer and process consistency.
- Handle customer service inquiries regarding deposit accounts, process account closings, and fulfill bank-by-mail and check order requests.
- Assist management with special projects and perform self-audits, contributing to a proactive approach to operational improvements.
- Document and maintain up-to-date procedures, supporting department efforts to comply with regulatory changes and internal policies.
- This position may require travel within the Bank’s geographic area.
Experience and Education:
- Minimum of 3 years of banking experience, specifically within Deposit or Card Operations, including exposure to non-routine functions.
- Demonstrated working knowledge of deposit systems, regulatory compliance, and operational processes.
- High school diploma or equivalent.
Skills and Qualifications:
- Strong organizational skills with an ability to manage multiple tasks effectively.
- Exceptional attention to detail, ensuring accuracy in data entry, compliance, and documentation.
- Excellent verbal and written communication skills to engage with internal teams, customers, and external partners.
- Ability to work independently, as well as collaboratively within a team environment.
- Comprehensive understanding of banking regulations, particularly Reg CC, Reg E, and CIP, and the ability to apply this knowledge to day-to-day operations.
- Experience in training and mentoring team members on key functions and compliance requirements.
- Strong decision-making capabilities to address non-routine situations effectively.
- Proficiency in Microsoft Office Suite and core banking applications, with a strong aptitude for learning new technologies.
- Demonstrated leadership skills with the ability to assist in procedure development and process improvement initiatives.
- Excellent problem-solving skills and a proactive approach to identifying and implementing operational enhancements.
Other Requirements:
- Requires the ability to lift, carry, push, pull weights or otherwise move objects weighing as much as 10 lbs. on a regular basis and/or for extended periods of time during the workday.
- Occasional overtime or extended hours may be required.
We’re a culture that offers resources to benefit your overall health and well-being:
- Employee Impact Groups
- Career Development and Mentorship Programs
- Generous paid time off, minimum 4 weeks
- Employee recognition, awards, and events
- Free vision insurance
- Retirement matching
This job description is not designed to be a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Broadway Bank is proud to be an Equal Opportunity and Affirmative Action Employer. Broadway Bank is a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic data or other legally protected status. Member FDIC
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