Job Title: Senior Living Solutions Specialist - Remote
Reports to: Vice President of Sales and Marketing
FLSA Status: Exempt
Position Summary:
As the Senior Living Solutions Specialist, reporting to the Vice President Sales and Marketing, you will be responsible for answering incoming calls, emails, chats, texts and building deep rapport with prospects through proactive follow-up resulting in scheduled tours, leveraging our CRM with clean data and maintaining a working knowledge of community services, amenities, special events and pricing.
Essential Duties include the following:
- Rapidly answer incoming calls, emails, chats, texts from new, prospective residents and their families
- Deeply connect with prospect or family member by quickly building rapport and asking engaging, effective questions
- Articulate benefits of community that meet the needs of the prospective resident
- Execute follow-up protocol using phone, text, email and video
- Achieve established tour and move-in goals
- Effectively communicate with community sales leaders regarding leads and tours
- Work with community sales teams to conduct routine lead reviews
- Stay current on all community information such as team members, features, amenities, services, special events, pricing
- Enter all customer information and interactions in CRM accurately, timely, and within the same day
- Promote company culture and values
- Ability to work on a weekend rotation
- Other duties as assigned
Supervisory Responsibilities:
This position does not have any supervisory responsibilities.
Requirements:
Education:
Bachelor’s degree (B.S./B.A.) or equivalent from a college or university preferred or equivalent combination of education and experience.
Skills/Experience:
- Ideal candidate will have senior living sales experience
- Experience utilizing CRM
- Professional experience working over phone with customers
- Exceptional communication skills, both written and verbal
- Must be able to work weeknights and/or weekends
Travel:
Travel is not required.
Physical Demands:
To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 50lbs. Specific vision abilities may include the employee’s ability to see near and far distances.
DISCLAIMER:
The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time. EEO/AA
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