TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Business Analyst will engage with clients and internal business partners in support of the implementation of our Ariel EAS application. The Business Analyst will be responsible for collecting and analyzing business requirements for client implementations.
Responsibilities
- Produce detailed functional specifications used by clients, business partners and development teams related to the implementation and/or configuration of our integrated benefits solution;
- Document business and operational needs in the context of implementation with workflow automation;
- Analyze and understand business processes, while linking them to the information used in the various benefits management systems (payroll, financial transactions, document management, reporting, telephony, etc);
- Participate in the creation and review of new solutions with solution architects, functional leads, and the development team;
- Establish the scope and criteria for testing and work closely with the quality assurance team during execution;
- Follow up with the various stakeholders regarding any changes made during the course of the implementation;
- Build knowledge of industry topics and trends through internal training, external training and self-study, as appropriate;
Requirements
- 5+ years of experience in benefits administration or related work experience in business requirements analysis for HR/payroll or other technology-intensive environment;
- Solid understanding of:
- Benefits administration
- Business process modeling
- Process mapping
- Web and mobile user experience design
- Communication methods and strategies
- Requirements gathering and verification
- Project management
Exceptional customer focus and strong professional acumen;Excellent organizational and interpersonal skills;Exceptional written and verbal communication skills;Excellent time management skills and the ability to manage multiple assignments;Ability to work independently, take initiative, and exercise good judgment;Excellent analytical, problem-solving and creative-thinking skills;Demonstrated aptitude for technology;Understanding of agile methodologies and similar project management approaches;Excellent understanding of negotiation, conflict management and risk management skills;
TELUS Health is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.
Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@telushealth.com.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
