Join MultiPro Property Solutions and revolutionize the way multifamily properties are serviced. As a leader in the industry, we understand the ongoing challenges faced by property owners, managers, and maintenance staff. Our nationwide, comprehensive solution offers an unparalleled approach to maintaining high revenues, minimizing costs, and ensuring resident satisfaction. With a broad range of offerings, including make-ready services, we guarantee efficient and timely completion of multifamily property projects. Don't miss this opportunity to be part of a team that is transforming the multifamily property industry and making a real impact.
Reporting to the Regional Director, the Account Manager will be responsible for lead generation, client onboarding, proposal building, and relationship management for an assigned geography. This role will act as the client advocate and will work with internal departments to ensure that client needs are understood and satisfied by each department to improve the overall client experience. The Account Manager will secure and grow revenue within the portfolio as the primary role focus.
Location: Must be located in the Phoenix, AZ area
Salary range: $52,500 - $62,500 base + commission
The actual base salary offered to a candidate will be based on several variables including geographic location, work experience, education, and skills/achievements, and may vary from the listed range.
Essential Job Duties
- Grow revenue in assigned market by both securing new clients via cold calling, cross selling with other Valet Living entities, pursuing referrals, and analyzing available market data, as well as growing share-of-wallet revenue within existing accounts.
- Actively meet with and communicate with clients, ensure their needs are understood, and explain our service value to improve the client experience.
- Build and deepen the client relationship based on trust and respect.
- Collaborate with our internal departments to ensure they are fulfilling all client requests.
- Manage and resolve any client issues or complaints.
- Find solutions and improved processes across departments to ensure a positive client relationship.
- Prepare proposals, bids for projects, and coordinate the successful handoff of new work to the field service team.
- Drive the adoption of Annual Price Agreements.
- Promote and educate property staff on new service offerings from Valet Living.
- Apply critical thinking and problem-solving skills to drive results and ensure maximum quality of service.
- Apply effective problem-solving skills to resolve client complaints or needs.
- Represent our organization at industry-related trade shows and exhibits.
- Act in accordance with organizational and quality standards.
- Organize work and determine resources and requirements.
- Ensure agreement on job scope and service protocols in new community launches.
- Update community managers on overall company plans, process improvements, or new service capabilities.
- Drive to properties within the assigned district up to 50% of the workday.
- Build client rapport through monthly office visits.
- Perform other duties, as assigned.
Qualifications
- High school diploma or GED equivalent required, AA degree or higher preferred.
- 2-3 years strong experience and history of success in a transactional sales environment preferred.
- Strong customer service and interpersonal skills for dealing with different types of customers.
- Exceptional analytical skills.
- Strong time management and multi-tasking skills.
- Advanced negotiation and motivational skills.
- Ability to build rapport and collaborate with others.
- Proficiency in MS Word, Outlook, Excel, PowerPoint, Salesforce.
- Exceptional work ethic, integrity, and accountability.
- Ability to perform effectively in environments with frequent workload changes and competing demands.
- Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences.
- Ability to adapt to technology platforms.
Physical Requirements And Special Conditions Of Employment
- Ability to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulder.
- Ability to work outdoors and be exposed to hot and cold temperatures.
- Sedentary work that involves sitting/standing while and working on a computer.
- Valid driver license and good driving record.
- Flexibility to be available during irregular hours depending on business needs.
Our full-time associates are provided with the following comprehensive, flexible benefits:
- Health coverage for you and your family through medical, dental, vision plans.
- Pet insurance plan options.
- Tax advantages through healthcare savings and flexible spending accounts.
- Financial protection through disability, life, accidental death & dismemberment, and business travel insurance.
- 401k plan with matching company contribution.
- Paid time off program.
- Support for continued education through tuition reimbursement.
- Referral bonus program.
- Associate and family assistance program.
- Associate discount program.
- Rewards and recognition program.
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