Night Auditor
Requisition ID: 2024-58740
Category: Front Office Operations
Job Location: US-FL-Miami
Property: The Elser Hotel & Residences
Compensation Type: Hourly
Company Overview: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.
Location: The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami, offering 646 fully furnished rooms/residences and over 19,000 square feet of curated amenities.
Overview
The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.
Responsibilities
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be willing to cross train in other accounting or hotel-related areas.
- Must be able to prioritize job functions in order to meet deadlines.
- Perform guest services functions as required, check guests in/out, take reservations, etc.
- Audit and reconcile financial and statistical reports.
- Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
- Prepare and distribute month-end reports.
- Audit and reconcile all Front Desk and Food & Beverage Cashier's work.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Ensure accuracy of all numbers reported including statistics.
- Input and update financial information into corporate communications network.
- Perform daily, weekly, monthly and annual data processing system functions as required.
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
- Ensure overall guest satisfaction.
- Respond to governmental inquiries upon receipt.
- Handle guest requests.
Qualifications
- High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
- Guest Service Experience preferred.
- Computer knowledge/skills required.
- Flexible and long hours sometimes required.
- Sedentary work - Exerting up to 10 pounds of force occasionally.
- Late/Overnight shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Highgate Hotel Standards and regulations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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