Insurance Agency Manager WA

Otter Insurance Agency • Spokane, WA, United States • $200k - $250k / year • 4m ago

Job Description

Join Allstate Insurance - Cullen Insurance Agency, a reputable team committed to providing comprehensive insurance solutions in Spokane, Washington. As the new Agency Manager, you will lead a dedicated group of professionals in delivering top-tier customer service and fostering strong client relationships.

At Allstate, we prioritize customer satisfaction and aim to exceed expectations in every interaction. Your role will involve overseeing daily operations, ensuring the team meets performance goals, and maintaining the high standards that define our agency. This position is ideal for an individual with a passion for serving the community and making a positive impact through exceptional service and leadership.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Monthly Employee Appreciation Lunch

Retirement Plan

Responsibilities

Customer Service Excellence: Inspire and lead the team to deliver superior customer service experiences that build trust and loyalty.

Team Management: Oversee the day-to-day operations of the agency, including scheduling, training, and performance management.

Sales Support: Provide guidance and support to staff on sales strategies, product knowledge, and customer outreach.

Policy Management: Ensure accurate and timely processing of policies, endorsements, and client requests.

Quality Assurance: Implement quality control measures to maintain high standards of service and compliance.

Requirements

Leadership Experience: Proven track record in leading teams, coaching team members, and driving results through effective leadership. Insurance Background: Knowledge of insurance products and services preferred, with experience in customer service within the insurance industry. Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customers and team members. Customer Focus: Strong dedication to providing exceptional customer service and building positive relationships with clients. Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain a high level of organization. Motivated: Self-driven, proactive, and eager to take on new challenges to achieve personal and team goals.

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