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Customer Service/Legals Representative - Patient Financial Services

Belleville News Democrat • Maryville, IL, United States • $200k - $250k / year • 1m ago

Customer Service/Legals Representative - Patient Financial Services - FT Days

Job Details

Job Location Maryville, IL

Position Type Full Time (80 Hours)

Job Shift Days

Description

Job Summary: Provides customer service for incoming phone calls to the Patient Financial Services department, including insurance and patient calls. Also, provides customer service to patients presenting at the cashier station in the PFS department. Files liens, maintains legal accounts, and performs bankruptcy processing as assigned.

Service and Quality Standards:

Service
- Is Customer focused
- Anticipates customer needs
- Adheres to customer service standards
- Is Competent, caring and compassionate
- Treats coworkers and customers with dignity and respect
- Demonstrates competent, caring and compassionate behavior to customers and coworkers
People
- Is conversation conscious
- Assures confidentiality of patient and employee information
- Is positive in interactions with others
- Is courteous and respectful
- Promotes a harassment free environment
- Inspires the trust of others
- Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.
Quality
- Is excellent in patient care and service
- Demonstrates multidisciplinary cooperation
- Assists in obtaining excellent satisfaction scores of feedback
- Is safety conscious
- Demonstrates safety consciousness and supports safety initiatives
- Is involved with improvement efforts
- Supports performance improvement
- Seeks ways to improve systems and services
- Shows commitment to improvement efforts
- Meets mandatory educational requirements
Growth
- Is a loyal ambassador
- Demonstrates commitment to hospital mission and vision
- Is active and involved
- Supports hospital initiatives
- Champions innovation and supports change
- Is a positive role model
- Fosters team cooperation
Finance
- Is a good steward of hospital resources
- Develops/uses efficient work methods
- Is cost effective
- Conserves organizational resources

Job Responsibilities:

Provides Customer Service for incoming calls to the Patient Financial Services department.
Provides Customer Service for patients or patient representatives at the PFS department.
Files liens with patient attorneys for guaranteed protection in liability settlements.
Maintains legal accounts, processes legal documents, and performs bankruptcy processing as assigned.
Consults with PFS Director in suit authorization as requested by the collection agencies, and processes required documents.
Represents Anderson Hospital in court on legal accounts as needed.