At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
West Series
$52,000-$55,000
Schedule
Full-time
Job type
Standard
Workplace
Hybrid
Your Responsibilities
The Account Administrator is responsible for providing client service to an assigned book of clients, working under the leadership of the service team (Account Manager and/or Account Executive). The Account Administrator is also responsible for supporting the department in maintaining databases and completing other administrative tasks as assigned.
- Responsible for supporting the unit in maintaining databases (e.g., ReSourcePro and Benefitpoint) and other administrative tasks as assigned.
- Assist the service team by initiating client renewals and marketing, to include preparing the RFP, requesting renewals and preparing and updating benefit comparison and cost spreadsheets.
- Interact with the Communications Team to initiate client communication materials, track deadlines, review materials for accuracy, provide edits (or make them directly when possible), and provide input on content. Assist in the development and review of all other materials we may provide to a client – Benefit Guides, Open Enrollment Presentations, Brainshark recordings, Notice Packets, etc.
- Assist the service team in preparing for open enrollment. This includes initiating the request of carrier materials, and reviewing carrier materials for accuracy.
- Initiate preparation of the MARS document once renewal decisions are complete. Provide MARS to ReSourcePro at least thirty days prior to policy renewal date to ensure timely system updates.
- Ensure Benefitpoint data entry is accurate and complete prior to plan renewal.
- Initiate and maintain electronic client files in compliance with the electronic filing structure.
- Prepare Form 5500 filings, to include collecting enrollment counts, completing required information within the Wrangle system, tracking deadlines, reviewing Schedule A’s and Form 5500’s for accuracy, saving items to client file appropriately and issuing the filing and SAR to clients.
- Prepare annual notice packets ensuring accuracy before providing to clients.
- Complete tasks assigned to onboard or terminate a client.
- Respond promptly (within 24 hours) to client requests for service/assistance.
- Communicate in a professional manner with insurance carriers and other vendors to address client issues and produce optimum results in a timely fashion.
- Attend implementation meetings with carriers and clients and provide assistance as requested.
- Develop a basic understanding of client plan financials.
- Attend company, department, and staff meetings as required; participate in ongoing industry and carrier trainings offered.
- Make a positive contribution to client satisfaction and constantly strive to improve service to the client.
- Communicate in a positive manner to contribute to a cohesive, pleasant work environment.
- Protect the confidentiality of client and carrier information as necessary.
- Comply with Lockton procedures and policies.
- Perform other work-related duties as assigned.
Qualifications
Position qualifications
- Bachelor’s Degree in Business Administration or related field and/or 2+ years of work experience.
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
- Strong verbal, written and interpersonal communication skills required.
- Ability to efficiently organize work and manage time in order to meet deadlines.
- Previous medical benefit knowledge, administrative and/or customer service experience preferred.
- High aptitude for accuracy and strong attention to detail required.
- Ability to attend company, department, and team meetings as required, including industry training sessions.
- Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.
- Ability to travel by automobile and aircraft.
- Ability to work on a computer for a prolonged amount of time.
- Ability to work outside of normal business hours as needed.
- Legally able to work in the United States.
This position may be eligible for annual discretionary bonus consideration.
Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
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