GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel, and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you’re interested to be considered for this position, please use the link below.
https://www.ncl.com/about/careers/shipboard-employment
Job Summary
The Assistant Second Purser plays a critical role in assisting the Second Purser Pax/Crew in the process of ship clearance, documentation, and various administrative tasks within the Hotel department. The role involves managing a range of responsibilities related to guest and crew clearance, electronic visa verification, and administrative duties that ensure the smooth operation of the ship. The Assistant Second Purser will also provide support to the Front Desk when needed.
Position Summary / Essential Functions
- Acts as a filter for guest complaints or concerns to Concierge;
- Ensures front desk logs and reports are maintained within Company Standards;
- Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow-up is carried out;
- Post all gaming revenues and prizes to guest accounts;
- Post guest gratuities, and non-revenue gratuities and discounts to accounts;
- End of Day processes including but not limited to guest check collection, verification and filing, revenue center financial reports, prepare and complete income audits ensuring integrity of postings between Micros POS and Fidelio, post crew discounts to allowance accounts, destinations daily balance audits, casino counts and distribution of final audit papers to department heads and Chief Purser;
- Posting shipboard credits to accounts and processing additional credits issued by Concierge or Chief Purser from Amenity Databases, post art auction charges and post destination refunds;
- Ensure credit card routings are completed correctly by reception, sort, audit and file;
- Post Art Auction charges, Destination Refunds;
- End of Cruise Auditing, Micros Close Down, audit documents to chief purser, prepare cruise end filing, system account closing;
- Prepare Ship’s Customs Declarations for Second Purser based on information received from Bonded Departments;
- Preparation and distribution of preliminary invoices;
- Preparation of invoices for guests debarking prior to cruise end;
- Preparation and distribution of final invoices;
- Filing of system account checks with final system account invoices for Chief Purser eoc box;
- Balancing of amenity database and provision of backup to Chief purser;
- Continuously reviews open balance cash on last morning of the cruise and updates Chief Purser;
- Embarkation and debarkation duties (guest check-in);
- Ensures sufficient amount of printed matters available at all times;
- Logging guest issues in front desk logs and ensures follow up completed;
- Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc.;
- Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser;
- Responsible for setting up guest account, cash payments and guest account queries;
- Providing US Dollars and foreign currency exchange services to guests;
- Providing Cash Advances and Foreign Currency Account Payments to guests;
- Safe Audits daily and foreign currency audits;
- Night Audit processes hereinbefore noted;
- Accounting duties as instructed by Chief Purser;
- Performs all other duties as requested by supervisor;
- Monitor the practical application of the Company's policy, procedures and instructions;
- Participate in crew and passenger safety drills according to instructions from ship’s command;
- Comply with company safety and pollution prevention regulations.
EDUCATION
- Hospitality Background required;
- Reception and Front Office background required;
- Auditing and Night Audit Skills preferred;
- Understanding of the highest level of service.
About NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destinations each year.
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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