The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
The person hired for this position will receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary!The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance, and customer service. A Tax Examiner reviews tax returns for accuracy and completeness, ensures the tax return can be processed as filed, resolves errors, and contacts taxpayers to obtain any missing information.
What We Do
Excise Tax Accounting consists of three work units.
The Fuel Unit handles fuel taxes including the Fuel Excise tax, Exempt Fuel Use Refunds, International Fuel Tax Agreement (IFTA), Aviation Sales Tax, and Passenger Mile Tax programs. This unit applies statutes, regulations, and policy, to assure compliance of fuel laws and tax reporting.
The Excise Unit is responsible for the following programs: Cigarette, Tobacco Products, and Nicotine Products tax and licensing, Liquor taxes, Marijuana taxes, and Master Settlement Agreement (MSA). This unit is responsible for making updates to cigarette, tobacco products, nicotine products, liquor, wine shipper, and marijuana tax returns and applications.
The Fee Unit is responsible for administering miscellaneous fees collected by the Department, including Public Utility Administration fees, Prepaid Wireless charges, Retail Delivery Fees, Daily Vehicle Rental fees, and Prearranged Ride fees.
The Typical Day of a Tax Examiner I
Our customer-focused representatives become highly skilled professionals after receiving on-the-job training on proper credentialing and licensing, reporting, and payment of taxes and fees for the following programs: fuel, fuel refund, IFTA, passenger mile, and aviation sales tax.
Our work culture is based on teamwork, accountability, dependability, and career growth. In fact, our best employees are excellent communicators, team players, have prior tax accounting experience, and are tech savvy!
Educate inbound callers over the phone on specific and ambiguous tax issues administered by the Department of Revenue.
Analyze and understand complex issues affecting their tax accounts in a fast-paced environment.
Assist callers with exceptional customer service in utilizing the Department of Revenue or related entity’s websites, tax software, or service portals.
Process license applications, including yearly renewal of accounts.
Prepare reports for other agencies' use.
Review returns for completeness using sources outside of the return.
Occasionally handle incoming and outgoing mail at the office for the work unit and section.
Learn and adapt to changes in statutes, policies, and procedures on a frequent basis.
This position is mostly a hybrid work position with as needed on-site visits with employee and stakeholder groups.
Residency Requirement:This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:TAX EXAMINER I (H8N1XX)
MINIMUM QUALIFICATIONS:
Education/Licensure/Certification/Experience:Two (2) years of experience in bookkeeping, technical accounting, tax administration, business, economics, finance, or related experience.
ANDHigh school diploma or General Education Diploma (GED).
OREducation and Experience:A combination of related education and/or relevant experience in an occupation related to Accounting, Business, Economics, Finance, or a related field as determined by the Department.
Preferred Qualifications:
Ability to handle multiple projects and deadlines.
Effective time management skills.
Capable of being flexible and switching priorities regularly.
Demonstrated ability to find the answers to questions on their own or with minimal direction.
Display technical, communication, and instructional skills.
Strong work ethic and desire to collaborate within teams.
Ambitiously driven to complete tasks accurately.
Proficient with Microsoft Word and Excel.
Previous Customer Service Experience.
Experience with Google sheets and docs.
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations.
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying.
Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application.
Applicants must meet the minimum qualifications to continue in the selection process for this position.
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs.
Information must be accurate, including dates of employment.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email.
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created.
Step Pay Program:
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
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