The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
We are seeking an experienced Senior Manager to oversee the implementation and management of our NA SMB market OKR (Objectives and Key Results) framework. This role will be critical in ensuring alignment, tracking progress, and facilitating continuous improvement within the team.
Key Responsibilities:
- Develop and manage departmental operating cadences.
- Manage the setup and execution of department-wide OKRs.
- Track progress against established OKRs and report on performance metrics.
- Facilitate regular cadences for progress reviews, addressing any blockers that arise.
- Manage the process cascading and reporting OKR progress at executive levels.
- Collaborate with team members to identify and implement tactics to enhance OKR progress.
- Adjust OKRs as necessary based on team feedback and changing priorities.
- Provide training and support to staff on the OKR framework and best practices.
- Foster a culture of transparency and accountability within the department.
Qualifications:
- Bachelor's degree in Business, Management, or a related field.
- 7 - 10 years experience in consulting, business operations, or project/program management.
- Proven experience in managing OKR frameworks or similar goal-setting methodologies.
- Strong analytical skills and experience with performance tracking.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment and facilitate productive discussions.
- Proficiency in project management tools and software.
Travel Percent: 0
PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
The U.S. national annual pay range for this role is $99,300 to $216,040.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. That’s why we offer benefits to help you thrive in every stage of life, including a flexible work environment, employee shares options, health and life insurance, and more.
Commitment to Diversity and Inclusion:
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
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