We are looking for a talented mid-level Business Analyst to join our fast-growing company and contribute to exciting future initiatives. You have worked with ERP systems (e.g., SAP, JDE, MS Dynamics) as both a user and subject matter expert and have been an integral part of implementation teams. To understand the lifecycle of a distribution or manufacturing business and are comfortable working with people of any rank in a company. The candidate will have the opportunity to interact with multiple levels within the organization. This role requires a detail-oriented individual with strong communication skills and a passion for working in a fast-paced environment.
Responsibilities:
- Conduct Business Process Reviews and author Gap Analysis to understand and document as-is/to-be state.
- Create and conduct User Acceptance Testing activities.
- Provide process and system configuration guidance.
- Provide user training and ‘go-live’ support.
- Utilize gap analysis, planning backlogs, and requirements documentation to author software specifications for enhancements to the system.
- Translate specifications into user stories and use cases.
- Support the Development team by providing functional clarifications. Act as ‘Scrum Master’ for feature development.
- Analyze and Review Test Plans with the QA team to identify testing requirements.
- Create and maintain user documentation such as User Guides, Functional Workflows, Configuration Details, Business Rules, and Training and Support Materials.
- Provide tier 1-3 support to existing clients. Analyze support requests for trends and training or system enhancement opportunities.
- Provide training to clients upon request, either in person or via web conference.
Qualifications:
Bachelor’s degree in Computer Science, Engineering Management, Computer Applications, or any other related field.
Location:
Doral, Florida.
Send Resume to:
HR Dept., Protocol Infotech Inc., 1435 NW 82nd Ave Doral, FL 33126.
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